Customer Service Team Leader

DAVID BURRIS

*** ******* **** ** · 413-***-****

*********************@***********.***

Professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and an understanding of the importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

EXPERIENCE

JAN 2019 – SEP 2022

HOTEL HOUSEKEEPING, Travelodge by Windham

clean and sanitize all guest rooms

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Established and upheld high standards, promoting great customer service and assistance to guests.

Implemented successful strategies to increase customer satisfaction.

Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

APR 2018 – OCT 2019

DISHWASHER/BUSSER, Coco Cocina Mexicana

Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Stepped into additional roles during busy times to boost coverage of important stations.

Followed supervisor instructions to complete tasks on time.

Kept kitchen areas neat and clean by removing trash and organizing supplies.

DEC 2016 – NOV 2018

PRODUCE SELECTOR/ WAREHOUSE DEPT, Stop and Shop

Pleasantly greeted customers and provided prompt and courteous service.

Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.

Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Assisted customers with price checking fruits and vegetables and finding requested items in department.

Inspected floor displays, noted missing items, and immediately replenished merchandise.

Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Collaborated with store management to align with objectives and provide quality produce.

Sorted and packaged produce items to prepare for shipments.

Picked and packed order items.

Kept work areas neat, clean and free from debris.

Stocked shelves, racks and cases with new or transferred merchandise.

Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Followed orders precisely for correct items, sizes and quantities.

Greeted customers and directed to requested products.

Interacted with guests in friendly and knowledgeable way.

Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Reviewed order slips picked products and staged merchandise to be shipped.

Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

EDUCATION

COMMERCE, high school

SKILLS

Customer Service

List one of your strengths

Ability to obtain information and execute

Pallet Jack certified

Food Service

Concierge Services

Contact this candidate