Customer Service Administrative Support

AT

ANNA THOMAS

******.******@*****.*** 615-***-**** Gallatin, TN 37066

Passionate individual with three years of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service. Leasing and Sales

Property Amenities

Background Checks

Contract Negotiation

Record Keeping

Administrative Support

Rent Collection

Telephone and Email Etiquette

Brookside Properties Hendersonville, TN

Leasing Agent

10/2020 - Current

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Contacted and followed up with tenants on renewal notices. Conducted background checks on applicants.

Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Checked rental eligibility by following company's verification process. Maintained accurate records of correspondence with and from tenants. Settled tenant conflicts using persuasive communication skills and expert knowledge .

Coordinated maintenance and repair requests .

Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Received rent payments and tracked transactions in accounting software. JCPenney Panama City Beach, FL

Customer Service Associate

09/2017 - 09/2020

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Addressed inquiries, resolved customer issues and managed customer relations.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Quickway Distribution Nashville, TN Workers Compensation Summary

Skills

Experience

Safety Coordinator-WC-Accidents

07/2003 - 08/2017

Investigated safety incidents and drafted reports detailing results. Recorded 1st report oh injuries. If necessary assigned transitional duties till until a full return to work release.

Developed company safety plans to reduce safety problems and associated expenses.

Executed outstanding workmen's compensation performance by reducing claim volume to save money.

Vehicular Accidents.

Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations. Reported results of investigations with written observations and photographs, and produced final reports.

Documented facts and statements gathered from complainants, witnesses and accused persons.

Negotiated in house or thru third party insurance carriers the settlement of all vehicular accidents and incidents in north east and south west territories for 17 terminals.

Followed up with weekly reports and spreadsheets.

Nashville State Community College Nashville, TN

Some College (No Degree) in Criminal Justice

Completed coursework in Criminal Justice,

Hendersonville High School Hendersonville, TN

High School Diploma

Major in Psychology/Sociology

Minor in Mathematics and History

Education and Training

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