Quality Control Customer Service

Teddy Bailey

*** * ****** **, ******, OK, *****

Phone: 580-***-****

Summary:

Seasoned, knowledgeable, and professional with over 20 years of experience in warehouse and factory operations and leadership. Exceptionally skilled at leading teams and daily processes while upholding the highest standards of efficiency, safety, and quality. Proficient in quality control and health, safety, and environmental (HSE) management, as well as successfully managing maintenance, shipping and receiving operations. Consistently delivers productive results, drives continuous process improvement, completes projects, and enhances employee performance and efficiency. Key Skills Assessment:

- Leadership Skills: Strong interpersonal and management skills, adept at delegating duties and schedules to ensure exceptional performance, development, and supervision in daily processes. Resolves arising issues and maintains quality standards.

- Warehouse Factory Operations: Proficient in various equipment and machinery types to ensure efficiency and quality. Manages multiple departments, including shipping, receiving, maintenance, and safety, while effectively adhering to policies and requirements and handling quality control.

- Process Improvement: Applies exceptional analytical skills and a goal-focused attitude to solve problems, deliver effective results, and provide recommendations for increased productivity. Supervises daily processes to ensure smooth operations.

AREA OF EXPERTISE:

- Supervision and Leadership

- Warehouse and Factory Operations

- Quality Control

- Customer Service

- Maintenance

- Shipping and Receiving

- Machine Operator

- Forklift Operator

- Powder Coating

- Safety

Professional Experience:

Shipping and Receiving Administrator - FLEX-N-GATE, Ada, OK (2018-2023)

- Developed and coordinated shipping and receiving activities.

- Completed and updated daily shipping schedules and arranged shipments as specified by customers.

- Monitored and maintained the customer-supplier portal, ensuring timely communication.

- Examined shipment contents and compared them with invoices to verify accuracy.

- Verified and kept records of incoming and outgoing shipments and prepared items for shipment.

- Used computer software to generate labels and performed periodic physical materials inventory. Maintenance Supervisor/ Safety Officer - SFI, Ada, OK (2014-2018)

- Oversaw all plant operations, ensuring the plant ran smoothly and supervising all processes.

- Managed plant maintenance, including various equipment and machinery, to ensure safe and effective operations.

- Maintained forklifts, air compressors, brake presses, shears, welding machines, CNC machines, plasma cutters, and 1-ton trucks, as well as various hand tools and equipment.

- Identified and resolved arising issues using troubleshooting and problem-solving skills. Shipping and Receiving Supervisor – SFI, Ada, OK (2014-2017)

- Managed shipping and receiving entirely ensuring exceptional performance.

- Oversees product orders, directing the shipping and receiving process from beginning to end.

- Led employees, implementing training and development, delegating duties, and monitoring performance.

- Maintained product specifications and ensured forms and records completeness for customers.

- Operated machinery including forklifts safely and effectively to complete projects. Quality Assurance/ Shipping and Receiving/ Maintenance Supervisor/ Safety Officer – Unicor, El Reno, OK (2000-2014)

- Directed daily operations for all projects and needs in the warehouse and factory, as well as shipping and receiving processes.

- Managed 140 employees, assigning schedules and responsibilities, aligning objectives, and maintaining the highest standards of performance.

- Performed routine checks and spot checks, ensuring product specifications and carrying out quality control responsibilities.

- Ensuring adherence to OSHA policies and company standards.

- Manage plant maintenance, oversee all plant operations, applying troubleshooting and problem- solving skills to resolve any arising issues.

- Acted as plant Safety Officer assuring personnel safety. Machine Operator/ Powder Coating/ Quality Control/ Sales Representative – Beaumont Plastics Beaumont, TX (1995-2000)

- Operated machinery including press and roll former efficiently and safely and carried out maintenance.

- Completed lead powder coating projects, performed injection molding, and acted as an operator according to company needs.

- Managed customer sales, increasing client base growth, and maintaining profitability through proactive communication.

- Performed routine and spot checks ensuring product specification and carrying out all quality control responsibilities.

Education:

• United States Armed Forces Army 1986-1994

• Vocational Training/ Business, Automotive, and Maintenance Mid-Del Technology, Del City, OK - 1982-1984

• Vocational Training/ Accounting Tulsa Tech, Tulsa, OK – 1981-1982

• Associate degree in Substance Abuse Easter Arizona University, Thatcher, AZ - 1984-1986

• High School Diploma Maud High School, Maud, OK - 1981 References:

Available upon request.

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