MARIA ELENA MAYLENE

DE OCAMPO

CUSTOMER SERVICE REPRESENTATIVE

EDUCATION

PROFILE INFO

MY SKILLS & EXPERTISE

WORK EXPERIENCE

REFERENCES

Experienced customer care professional with almost seven years of in the telecommunications industry. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers of DataSecure. My skills are excellent, and I have a strong commitment to research.

+63-994-***-****

ad0s2o@r.postjobfree.com

387 Sinagtala Granja, Lipa City

Batangas Philippines

Supervisor

Teletech

090********

Team Leader

Alorica

090********

Joan Maala

Lovely Joy Aranas

2006-2008

LIPA CITY PUBLIC

COLLEGE

Office Management

Researching, diagnosing, troubleshooting and with Computer identifying solutions to resolve system issues

Ask customers targeted questions to quickly

understand the root of the problem

Provided customer service by giving accurate

information about account and card

transactions.

Handled all customer calls, despite the degree

of difficulty, in a courteous and business-like

fashion.

Provided call completion and/or alternate

options for resolving a claim.

Assisting various complaints regarding their

bills

TPG TELECOM

MOBILE TECH BILLING SPECIALIST

FEB 2022- MARCH 2023

TELETECH

Credit Management Specialist

May 2016 - March 2021

Assisting payments over the phone

Assisting various complaints regarding their

bills

Assisting payment arrangement to pay their

over due bills longer time

Has time management skills; detail oriented

Customer service oriented skills – Ability to

deal with irate customers using excellent

interpersonal-communication skills.

Possess passion for learning; fast learner, can

do multiple tasking

Various computer skills (MS office

excel/Word/ PowerPoint)

Contact this candidate