Front Desk Customer Service
Resume:
RELATED PROFESSIONAL EXPERIENCE
Department of Citywide Services(DCAS) – Special Officer, New York, NY
**** – Present
Supervision of FTC Officers throughout city buildings
Managing phone calls from the Op Desk dispatching or reassigning DCAS police officers to different building locations
Arrest and ticketing of civilians suspected of committing offenses or those of criminal behavior
Transporting emotionally disturbed persons (EDP) to hospitals and/or care facilities who demonstrate signs of mental distress
Providing front desk coverage as assigned for various city buildings in the five (5) boroughs as necessary
Providing surveillance checks via patrols inside and outside of city buildings
Department of Citywide Services(DCAS) – City Security Aid (CSA), Bronx, NY
2017 – 2019
Maintenance and surveillance of all building entry access points
Creating incident reports as requested for all call center operators
Providing ID credentials for city employees accessing city buildings
Manned the loading dock as needed verifying property authorization passes to remove property from the building
Allied Barton Security Services – Building Security Officer, New York, NY
2007 – 2017
Maintenance and surveillance of all building entry access points
Monitoring packages and persons entering the building using scanner and metal detectors executing safety protocols and verifying identification
Rotating security patrols throughout the building, inside and out
Answering questions and providing direction as needed for individuals entering the facility
Customer service via telephone to individuals requiring information
Front desk coverage
Classic Security – Security Officer, New York, NY
2003 – 2006
Implementing pedestrian traffic control protocols in conjunction with monitoring the interior and exterior of the facility
Inspect and monitor all packages and persons entering the facility
Customer service via telephone to individuals needing information
Front desk coverage
PROFESSIONAL SUMMARY
Dedicated Security professional with 10+ years of experience leading and improving security operations while effectively overseeing investigations and managing crises. Highly knowledgeable in security legislation and regulations, and committed to protecting the security of people, property and premises.
EDUCATION
Associate of Arts & Sciences (AAS) 2007 - 2010
Technical Career Institute - Brooklyn, New York
Administration
10+ years of experience in security, surveillance practices and procedures
TRAINING
10+ years of experience as a Training Supervisor
OPERATIONS MANAGEMENT
10+ years of experience managing office processes, inventory tracking and procurement
10+ years of experience with database management
10+ years of experience with project coordination, assessment, strategic planning and implementation
SKILLS
MS Office Suite: Word / Excel / Access / Medical Billing & Coding via ICD-9CPT-4/HCPS / Patient Prep and Care
REFERENCES
Available Upon Request
Administration
10+ years of experience in security, surveillance practices and procedures
TRAINING
DCAS licensed armed Police Officer since 2022
OPERATIONS MANAGEMENT
10+ years of experience implementing and managing security procedures and protocols
10+ detailed security record management
SKILLS
MS Office Suite: Word / Excel / Access / Medical Billing & Coding via ICD-9CPT-4/HCPS / Patient Prep and Care
REFERENCES
Available Upon Request
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