Work Experience

Technical Skills

Network & IT Support Engineer

IT Support Engineer with 8+ years of experience managing technical services & support operations onsite & remote site. Proven successes in implementing innovative technical support strategies. Adept at analyzing valuable support requirements while improving productivity & increasing the overall reliability.

NETWORKING & Cloud

• MS Office 365 suit, Google Suit.

• LAN/WAN, Network Troubleshooting, Security of Network

• Firewall: Fortinet, Cyberoam, Sophos

• MPLS VPN, IPSEC, SSL VPN

• Cisco Router & Witches: 881, 887, 2900, 3850

• Cisco Voice: Working on Cisco Unified Call Manager(CUCM)

• Cisco Switching: VLANs, Routing, port configuration, stacking, VTP

• Cisco WLC & AP:WLC 5500, AP 2600, 2700,1200

• Networking Monitoring: PRTG

SERVERS:

• Windows Server 2008,2010,2012,2016 Installing and Configuration

• ADDS, DNS, DHCP, FILE SERVER, WSUS. AD Migration

• Exchange Server 2013 Installing, Configuration, Troubleshooting, Managing

• Disaster Recovery with Paragon ISO image backup solution. IT Support:

• CCTV (HW+SW) Cameras, Installing, configuration, troubleshooting.

• Time Attendance Machine and Door Access System

• IP Telephony

Cisco & Avaya Call Manager, for new phone extension Network and IT Support Engineer June 2021 to Present INTRA Defense Technologies – RIYADH KSA

Job role is to manage IT helpdesk support, including Three sites inside kingdom, Remote support for abroad employees

IT Services and Operations

• -Responsible for supporting clients and end-users at all levels. Ensuring that all hardware and software is configured, updated and installed correctly.

• ITIL based Service Desk (Jira Help Desk for ticketing and reporting)

• Azure Active directory administrator.

Fortinet firewall administrator for Remote sites connectivity. Avaya IP Telephony for new Phone Extension and cancel the old.

IT Cybersecurity and Compliance.

• Plan and comply with ISO 27001 standards for IT Services

• Performed complete audit of Aramco CCC compliance for IT Department Network and IT ADMINISTRATOR August 2013 to 2021

NTCC National Trigeneration CHP Company – RIYADH KSA NTCC is Saudi Arabia’s first Tri Generation Company authorized by ECRA

(Electricity & Cogeneration Regulatory Authority). Job role is to provide and manage ICT services to 7 Mission Critical Plants (remote sites) and 4 subsidiaries of NTCC (IES, Source Energy, DTZ & Saudi Cooling). Reporting and collaborating with CEO office for service continuity and IT expenditure insight & cost-saving. CONTACTS

ad0rym@r.postjobfree.com

009***********

Riyadh – Saudi Arabia

Mehmoodashraf

PERSONAL Info

Date of Birth: 18/08/1982

Relationship status: Married

Iqama status: Transferable

Iqama Pro: Computer Technician

Driving License: Valid Saudi

CERTIFICATIONS

CCNA [CERTIFIED]

Routing & Switching

CISCO-ID CSCO12119445

CCNP [CERTIFIED]

Routing & Switching

CISCO-ID CSCO12119445

MCITP [CERTIFIED]

Exchange Server Management

MS-ID 9045630

SCE [ACREDIATED]

ID 485115

Comptia A+ [ Training ]

CCNA Voice [ Training ]

OSI Soft [ Training ]

Mehmood Ashraf

Academic Qualification

Official Reference / Appreciation

Field Experience / Solutions

Accomplishment.

• OSI Soft monitoring solutions deployment for Operations, logs analysis & incidents management

• NTCC Perimeter Security enhancement, IT Infrastructure security management

• Kingdom Trigeneration Summit 2013, Saudi Energy Show 2014 and 2nd Annual District Cooling & Trigeneration Workshop 2016 Technical Support Engineer June 2012 to 2013

FDILBAR IT Solutions – RIYADH KSA

Responsible for providing IT Solutions for different organization Technical Support for Small Medium Enterprise.

Deployment of Endpoint protection

McAfee EPO installation,

Network architecture and VPN connectivity for branches. Pentration Testing and volunarabilty

Network & System Support Eng Aug 2009 to 2012

Sys2Net Solutions – Pakistan

Data networks (LAN / WAN) installations and support VPN (Virtual Private Network) connectivity for remote offices Networks and databases Contingency plans

High performance data servers (HP, Dell, IBM & Compaq Implantations) CCTV cameras installation and remotely access

Corporate Training of Network and system support

Point Of Sale System, Hardware and Software Services Web sites development, email and web hosting solutions Admin Officer Jan 2008 to 2009

BOSS Plastics – PAKISTAN

Responsible for admin operations in organization

• Complete Data Center Monitoring and Administration

• Data Center Migration for office Relocation

• Crowd Strike Falcon Cyber Security (EDR)

• Azure Active Directory Administrator.

• Kaspersky Endpoint Protection

Graduation

UNIVERSITY OF PUNJAB – Pakistan

Higher Secondary

Board of Intermediate and Secondary Education – Pakistan SECONDARY

Board of Intermediate and Secondary Education – Pakistan

• Reference will be available upon request.

Hands on Training

OSI Soft BAHRAIN

Hands-on training acquired in Nov 2018 by

OSI soft Middle East (Bahrain) for Pi

System Asset Framework and Management

Cyberoam (Sophos)

Hands-on training acquired by Cyberoam

Certified Trainer specialized for local

partners deploying Cyberoam UTM

appliances

Microsoft

Microsoft Windows Server 2008; how to

install and configure, the disk

management, the types of disks

compatible, the ease of administrative

level, the active directory, the group

policies etc.

Events & Seminars

0+ technical global events, seminars,

workshops and briefings attended.

Hosted 3 technical events in Saudi Arabia

Contact this candidate