MIRZA ADNAN BAIG

A - *** BLOCK “D” NORTH NAZIMABAD KARACHI – PAKISTAN 74700.

Email: ad0ry0@r.postjobfree.com, Cell: +92-334-*******, WhatsApp: +92-317-*******

Objective:

Experienced Payment System specialist with more than 18+ year Banking technology expertise in directing and Operating Digital channels, Point of Sale Network & Infrastructure services, Strategy & Planning, Network support and Operations,, Network Security, ADC & Switch Operation (POS/ATM/Cards Issuing-Acquiring).

Qualification:

MS Telecommunication Engineering, Hamdard University, Pakistan - 2009

BE Computer Systems Engineering, Hamdard University, Pakistan – 2003

Experience:

Senior Manager Network Operations HBL Bank Ltd. – Pakistan (March 2018 - Present)

Managing Countrywide 45k+ HBL POS Infrastructure & transaction processing and day to day operations & support enabling more than 5.4million trx per month remarkable business achievement and achieving 99% System uptime.

Good understanding of ISO 8583 Message Format, Authorization request & responses and Data Elements etc.

Coordination with ADC team, EN Switch Operation, CTL, MCI, Visa, CUP, related trx processing and troubleshooting.

Coordinate with internal ITG Operations / Merchant Acquiring / Product team for daily file clearance, batch processing, settlement issues etc.

Coordinate and support for all POS/Cards related UAT testing including MC, VISA, UPI, Credit / Debit card, using test kits. Review and analyze Transactions response as per test case result and coordinate with relevant teams for any correction required on system.

Providing strategy and training to Product & Merchant Acquiring regarding setting up new implementation and its benefits for Acquiring business.

Coordination with IS Audit, Compliance, IT Security and PCIDSS teams for Periodic reviews related to Network Infrastructure, POS & Card Acquiring services.

Coordination with IT Security for Vulnerability Assessment, Penetration Testing, Report analysis and response.

Coordination with Product Acquiring team for all POS related Projects, POS Application Development, Testing and design to improve system efficiency.

Coordination with Vendor for INAC related troubleshooting, Operational system, change request, upgrades etc.

Managing Network Security Operations team and providing support for Network Access Core Network Operations i.e. Routing, Switching, Branch online connectivity & ATM Network support.

Managing VOIP/VC teams for Video Conferencing Projects, Cisco Sparkits deployment, Cisco MX800 (Single and Dual), IX5000 Tele-presence, Cisco DX80. Multiple VOIP projects for deployment of Cisco IPT in Business Locations, Branches.

Call Recording solution for HBL Treasury department and archiving data for future purposes.

Providing the IT strategy, aligning IT Budgeting (Capex/Opex) in an effective manner, managing the systems, maximizing adoption of technologies, and delivering on any strategic business change programs using resources.

Coordination with Internal Teams for existing and new Procurement. Initiating Purchase requisition, evaluation for Proposal and Vendors, Product Comparison, and Recommendation for best options to achieve objectives as per BRD.

Liaise with concerns stakeholders for SLA’s, RMA claims, Part Replacement, support, update regarding Latest Product, EOL & EOSS inquiries, Alternative solutions, Design wetting, New requirement’s and changes etc.

Good understanding & interest in Information Security SIEM software like QRadar, NexPose, Nmap, nipper, etc

Assistant Vice President - Manager Network Operations MCB Bank Ltd. – Pakistan (Jan 2015 – Feb 2018)

Manage and Support Card Acquiring Technology, E channels including POS, ATM, Internet Acquiring & Network Operations services.

Support & Conducts all UAT, various Testing of Cards (issuing / acquiring for VISA, China Union Pay, MasterCard – Credit/Debit services, Proprietary Cards, Corporate Cards, MCB Lite etc.) / POS Products.

Good understanding of Payment System and coordination including Euronet4.1, Euronet2.1, Base24eps, CTL, HGM, Mnet Switch Ops., 1-Link Switch etc for Transactions routing.

Coordinate with internal ITG Operations / Digital Banking Product teams for successful file clearance, batch processing, settlement issues etc.

Successfully implemented PCIDSS for POS Acquiring System and CHD Security over Network comms. channel.

Provide technical support for 6000+ POS Acquiring System including (Dialup, Ethernet-IP, and GPRS), 1000+ ATM for Networks connectivity.

Conduct periodic reviews and meetings with Acquiring & Product team and taking measures, recommendations to relevant stakeholders to ensure growth and profitability as per plan.

Secondary responsibilities include Support Core Network Operations, Routing, Switching, network security, Branch Network connectivity. Responsible for administering and supporting internal LAN/WAN infrastructure. VLAN Segmentation for Voice & Data.

Liaise closely with all Telco’s and wireless services providers to ensure proper maintenance of wired and wireless connections with minimal downtime.

OG-1 – Manager Network Operations MCB Bank Ltd. – Pakistan (Oct 2010 – Dec 2014)

Provided support for smooth CARDS Transactions services & Network Support for 6500 POS terminal, more than 900+ countrywide ATM, Online Branch Network & Infrastructure services, Telecommunication services.

MIS and Reporting’s for POS/ATM Services using Hypercom Management Server, Hypercom Gateway Manager, Terminal Management Server, Proview Server, extraction of data, compiling, and daily, weekly & Monthly analysis/reporting of Transactions processing, Transactions Tracking etc.

Coordination with MasterCard, VISA International, China Union Pay for all UAT Testing, deployments & multiple projects.

Switch Operations Upgradation and migration (EN, Base24 eps, HGM) Support for Cards Transactions services over different E channels (ATM, POS, Internet).

Managing & involved in Up-gradation of Network Operation / Data Centers for Core Network Routing, Switching & Security, and Campus LAN Administration for Critical Locations.

Providing support to VOIP Network to provide smooth IPT services, VOIP out-dialing for landlines via PRi and mobile via GSM gateways.

Coordination with vendors for Managing and troubleshooting Call Managers, Network routing and switching.

Liaise closely with all Telco’s and services providers to ensure smooth connectivity of wired and wireless connections.

Assistant Manager Network Services, Strategy & Planning Mnet Services Pvt. Ltd. (April 2004 – Oct 2010)

Design new strategies for Cards - POS Services. Optimize Cards Transactions using performances and monitoring software’s.

Coordination with MasterCard and Visa International for all Transactions and up gradation related matters.

Responsible for Countrywide Debit / Credit (MasterCard/Visa) Cards IT & Network Services Monitoring, Configuring & Troubleshooting regarding Networks.

Business Development & Modeling to offer MNET Switch Value-added services across the financial industry.

Technical assistance and Liaison with Strategic Partners, Financial Institutions, Conducts Meetings with existing and new customers like 1-Link, HSBC, DIB, HMB, FWBL, HBL, Citi, SME Bank Telenor, Warid, etc.

Client Support and Retention through developing a committed service culture which ensures the consistent delivery of MNET products and services.

Design, implement annual operating plan. Support development and implementation of Business plans.

Propose Technical solutions & Agreements etc. to customers and Provisioning of solution offered from 3rd party services.

Manage Deployments of Network & Media for Branch expansion project & backup availability of Network Services

Network Coordinator for ATM Services:

Responsible for Site Surveys for New ATM Installations, Media and Networking Devices, Approvals by Head of Networks.

Responsible for Requisition of Networking Hardware and Software Devices from Hardware Department.

Co-ordination with vendors for Media Communication (Fiber providers, PTCL, PDL, Saztel, Comstar, ISP's etc).

Countrywide All ATM Network Services and operations, UP Time Analysis, Reports verifications.

Network Engineer:

My responsibilities were as a Network & Communication Engineer included monitoring and troubleshooting the entire countrywide WAN links connecting 35 regions (centers) and around 550 on-line branches with 225 ATM throughout Pakistan.

These links include SCPC based VSAT links, Radio Links (Spread Spectrum), Digital cross Connection (DXX) and Lease Line, ISDN PRI’s, ISDN BRI’s, I-Direct etc.

24x7 smooth Shift Operations of Network Operation Data Center providing Network Branch connectivity, ATM Connectivity, Major Center’s Connectivity, Critical Business Locations Connectivity, POS/Credit Cards Backend I.T Services, Mobile Banking Connectivity, Virtual/Internet banking connectivity, Network Security, Member Banks Connectivity, Internet Backbone connectivity for internal users, Application Access to users etc.

Certification / Trainings:

CCNA, JNCIA ER, JNCIP Sec, PMP (35PDU), COBIT Training, MS Project,

Personal Profile:

Profile: Male, 44, Married, Pakistani

Reference:

To be furnished upon request.

List of Projects HBL Bank

Successfully Designed & Implemented Disaster Recovery for Countrywide POS Network in Active state in case Primary site fails, DR Site will be activated automatically.

Successfully Implemented Terminal Management solution for Countrywide OMA POS remote initialization along with auto check for any updates patch or app. Initialization.

Successfully Implemented and activated TLS on Production, Backup / DR Setup and roll-out POS configuration/Certificate for secure Transaction over comms Media.

Successful Deployment dual Fiber connectivity along with Routing & DLS, of 25+ Huawei IdeaHUB Pro Smart Board, 7 Videowall via Controller, Live Streaming setup Podcast and 29 Digital Signage & 2 Cisco Webex Kit Pro along with Wired/Wireless Network, IPT/Jabber.

Successfully Implemented ClearOne Audio Conferencing Solution at 5 HBL Locations and integrated with video conferencing and voip setup for group calling.

Managing deployment of Digital Signage Solution include Videowall for 25+ HBL Prestige Branches, Digitial Signage at 300 Branches extended for 700 more branches and 45 Interactive Digital Notice Boards as per SBP mandates (in progress).

Coordination with Business and Technology for Enhanced Queue Management System deployment in HBL Branches. Further extending integration of EQMs with Whatsapp for Customer services. (In progress)

Upgradation of EOL Cisco Unified Call Manager CUCM Hardware platform. (in progress)

Upgradation of EOL Palo Alto 5020 Firewall with Palo Alto 1420 series (in progress)

List of Projects: MCB Bank

Successfully engaged in implementation & Migration of POS Network over Cardzone replacing CTL for Credit Card Acquiring and issuing. This include complete UAT SIT, E2E testing before migrations of POS on CardZone CMS.

Successfully implemented Network Access Controller iNAC6 Switch and NMS Upgradation Project for POS, VeriFone Terminal Management Server Enterprise versions for POS profile Initialization.

Successfully implemented EFTSec for End to End IP based POS transaction Security over Communication Channels in order to reduce PCIDSS Scope,

Successfully implemented Reporting Server for Transactions Tracking, Monitoring and transaction validation.

Visa ECS to EAS migration

VISA ADVT.

MasterCard Shared to Dedicated MIP Migrations

Participated in integration and migration of NIB Bank Core banking system to MCB Bank Symbols after acquisition.

Participated in Deployment of SSG20 and X3200 Switch approx. 200 Branches.

Shifting of ONU from Ground floor to 6th Floor for PRI's, E1's and Internet Links.

Mobile Registration on GPRS POS Terminals

Worked with Host/ System Migration team for Up gradation of Host from Euronet 2.1 to Euronet 4.1 for ATM Transactions and shifting of POS connections from Base24eps to Euronet 4.1.

Configuring ACL on Cisco Router and VLAN on Manageable Switch to segregate Branch Network and ATM Trans

Network Access Controller (NAC’s ) migrations to New Premises

Backend IT Infrastructure for GPRS and DSL/Ethernet Credit card machines.

Optimization of Countrywide NAC system with respect to Business and Operational investment.

Network Connectivity along with security parameters with Member Banks as per MCB & SBP Policy.

Streamlined successful integration of NAC’s Networks Services.

GPRS POS / Credit card machines successfully testing via internet and mobile operator.

Successful migration of eight Regional Hypercom NAC System from Frame relay to TCP/IP technology.

MasterCard Shared to Dedicated MIP Migration successfully.

Deployment of Cisco 3845 at ITC’s and 300 Cisco 1841 with Catalyst 2960 at Branches (as Asst. Project Manager)

Appreciation “Core Banking System migration to MCB Symbols CBS.

Awarded “ appreciation for MCB visa Credit Card “ launching

Awarded “teaming up the success” for Best Support Officer by MCB Consumer Banking Group

Provided extensive support to ATM department in order to increased ATM Uptime from 86% to 94%.

Complete GPRS and network connectivity over internet along with VPN Client installation for mobile ATM vehicle

Contact this candidate