April Gilliam

Self motivated

Rogersville, TN ***57

ad0rwm@r.postjobfree.com

+1-423-***-****

I am a very self motivated person who is looking for a company that I can be great asset to. Authorized to work in the US for any employer

Work Experience

Housekeeping

Self employed - Rogersville, TN

January 2009 to Present

I am self employed and I do housekeeping for people who don't have time or for whatever reason. I started with 5 houses but now have unto 15 houses a week until the pandemic happened. CNC Machinist

Mason Machinings - Morristown, TN

May 2004 to July 2008

Run a cnc lathe along with other machines

Case Manager Specialist

TN Department of Human Services - Rogersville, TN

July 1997 to June 2003

I dealt with customer service on a daily basis all inbound calls anywhere between 50 to 100 phone calls. I was awarded the Tennessee Dept of Human Services award of all counties in the state of Tennessee for my typing and people skills

Data entry specialist/Collections Agent

Tricities Collection Agency - Morristown, TN

January 1996 to November 1997

Education

Business Degree in Business

TN Technology Center - Rogersville, TN

August 1995 to January 1997

Vocational school in Business

TN Technology Center - Rogersville, TN

August 1995 to December 1996

High school diploma in Business

Clinch School - Eidson, TN

August 1993 to May 1995

Skills

• Microsoft Office (10+ years)

• Windows 8 and 10 (10+ years)

• Microsoft Word

• CNC

• CNC Milling Machine

• Calipers

• Machining

• Computer Networking

• SolidWorks

• Precision Measuring Instruments

• Micrometer

• Case Management

• Mechanical Knowledge

• Manufacturing

• Assembly

• Customer service

• Phone etiquette

• Computer literacy

• English

• CNC Programming

• Typing

• CNC Lathe

• Calibration

• GD&T

• Customer service (3 years)

• Data entry

• Sales

• iOS

• Writing skills

• Windows

• Computer skills

• Communication skills

Awards

Dept. Of Human Services

May 1999

Award for best csm in state

Case Manager Specialist

June 1999

1. I was awarded Tennessee's award for my customer service skills due to daily one on one sessions with my clients in the year 2000.

Certifications and Licenses

Business Administration/Management

January 1997 to Present

Assessments

Data entry: Attention to detail — Proficient

February 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Data entry: Attention to detail — Familiar

October 2021

Maintaining data integrity by detecting errors

Full results: Familiar

Sales skills — Completed

June 2021

Influencing and negotiating with customers

Full results: Completed

Typing — Completed

November 2021

Transcribing text

Full results: Completed

Scheduling — Completed

November 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Highly Proficient

June 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic attention to detail — Familiar

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Written communication — Familiar

October 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Advanced attention to detail — Completed

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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