KENNETH L. JONES

**** ****** ***., *******, ** **211 Mobile: 716-***-**** Email: ad0rub@r.postjobfree.com OBJECTIVE

Highly motivated, knowledgeable, and results-driven professional to secure a position with your company as a Manager, Supervisor, or other key role in Operations, Process Improvements, or Quality Assurance, in the Production/Assembly, Manufacturing, Warehousing, Shipping & Receiving, Inventory Management, or as applicable, utilizing my extensive skills, training, expertise, professional development, and experience SUMMARY OF QUALIFICATIONS

Approximately 16 years’ experience in several key managerial roles in the grocery, deli, and bakery industries, with national chain BJs Wholesale Club in one of the top performing stores, overseeing multiple department operations, guiding, directing and supervising up to 28 personnel, driving quality, consistently positive customer experiences, branding, continually enhancing marketability, and annual revenues up to $2.6M with YOY growth

Over 20 years’ in operations management, sales, inventory control, and providing uncompromising highest standards of customer service in military and private sector settings, including U.S. Navy aviation support, produce, automotive, and commercial cleaning industries, assisting both internal and external customers in determining the scope of their product/service requirements and preferences, offering intelligent options customized to individual or situational needs, and resolving issues to their complete satisfaction

Proficient with all phases of workforce development, including, interviewing, hiring, training, mentoring, delegating assignments, monitoring all work activities for progress towards the attainment of goals, expediency, and safety, conducting performance evaluations with written reviews, implementing disciplinary measures, etc.

Retains quality employees through sound Team Building concepts, excellent communications, personal accountability, respected leadership, and motivational skills, guiding, motivating, and directing individuals to maximize productivity and their own personal potential

Conducts regular pre-work meetings with staff to receive critical feedback and also to introduce new or revised SOP, as well as to address and resolve a range of chronic issues, implementing effective corrective measures to reduce or eliminate future recurrences

Initiates, reviews, streamlines, and revamps inefficient systems to enhance business operations

Multitasks efficiently and effectively, learns new systems quickly, and completes multiple projects, running simultaneously, on time or ahead of tightly scheduled, critical deadlines

Leverages technology to enhance productivity, Windows, MS Office, inventory management software, and more

Utilized as a knowledgeable and respected resource, highly regarded and relied upon by all levels of management, peers, staff, vendors, and customers, the “go-to” professional and subject matter expert, to provide sound judgment, well-informed decision-making, and solutions to complex operations, logistics, production, warehousing, project management, compliance, technical, as well as vendor, labor, and/or customer relations issues, through the formulation and implementation of effective strategic planning, when others cannot PROFESSIONAL EXPERIENCE

01/23 - Pres. Commercial Cleaner

Private Clients, Buffalo, New York

Responsible for cleaning business offices and churches, including common areas bathrooms, hallways, and stairwells

Ensures that uncompromising highest cleaning standards are met/exceeded on behalf of clients

Sweeps, vacuums and steam-cleans carpets, mops floors, and empties trash receptacles/waste baskets

Operates floor auto-scrubbers, waxers, and buffers, maintaining floors in near-original condition

Cleans windows and dusts various surfaces, counters, desks, etc. 08/97 - 01/23 BJ’s Wholesale Club / C&S Wholesale Grocers, Amherst / Tonawanda, New York 04/18 Fresh Manager – Produce / Deli / Bakery – BJs, Amherst (04/18 - 01/23)

Responsible for overseeing all 3 department operations, Produce, Deli, and Bakery, in one of the chain’s newest and high-volume locations, supervising up to 28 personnel, and ensuring consistently highest levels of customer service with positive experiences, meeting and/or exceeding all corporate and customer expectations daily, driving profitability with YOY growth KENNETH L. JONES RESUME, PG2

Fresh Manager (cont.)

Credited as a significant contributor to the multiple department success across multiple metrics, largely through a collaboration with subordinates and senior management to drive cleanliness, effective visual merchandising, and presentation methodologies, as well as suggestive selling techniques, guiding innovative pricing and special promotions

Interacted with customers on a regular basis, receiving continuous and constructive feedback to make substantive improvements to variety of produce and products, systems, as well as modifying or instituting revised or new protocols and procedures in approval with senior management

Co-responsible with HR for all aspects of staffing and workforce development, working closely with senior management to cross-train new employees for multiple proficiencies required of their positions, also playing a key role in maintaining labor relations and providing conflict resolutions

Responsible for maintaining positive customer relations, taking over escalations and resolving issues, authorizing personnel for credits and exchanges, etc. Accomplishments

Significantly influential in achieving and maintaining the Amherst store in the Top 3 stores throughout the Western and Central New York Region and securing annual sales revenues of approximately $2.6M, and often throughout the year in the #1 position Produce Supervisor - BJs, Amherst / Tonawanda (09/06 - 04/18)

Oversaw all produce department operations, supervising up to 8 employees to ensure proper handling, display, and management of all perishables, continually driving process improvements, quality, optimal productivity, and consistently positive customer experiences

Received produce and other consumables in 4 shipments per week, reviewing invoices against actual items received, and made adjustments, re-totaling invoices, revising due to damaged or missing items, gaining acknowledgment and initials or signatures from delivery personnel, and notifying upper management and or the accounting department

Ensured that all perishables were stored in accordance with Department of Health regulations for temperature-controlled storage, specific to the item, storing items in either walk-in coolers or the dry-storage area, and directing the rotating of all items, accordingly (FIFO), to minimize food waste/spoilage/expenses

Directed personnel, to organize product on shelves and racks to maintain highest visual merchandising standards at all times

Received corporate planogram directives, including building or modifying end-cap displays to successfully market and sell products, giving the department a fresh and appealing look

Responsible for training and ongoing professional development for all Produce employees

Coordinated the scheduling of subcontracted HVAC services equipment repair personnel, often requiring emergency response, and monitor all work for quality craftsmanship and expediency Produce / Tire Technician – BJs, Tonawanda (09/04 - 09/06)

Dedicated department team member, installing new tires on a wide range of members’ cars, SUVs, and light trucks, ensuring that customers’ needs were tended to in a professional and expeditious manner, maintaining highest levels of quality and compliance to corporate SOP, as well as NYS DOT

Alternated between the service bays and the sales floor, greeting customers and assisting them with their replacement tire selections, offering intelligent options in alignment with their preferences, customized to individual needs

Additionally alternated between the tire and produce departments, as scheduled, performing a range of duties, including receiving shipments of products, performing quality assurance inspections on all items, rotating produce for best presentation mindful of deterioration of quality over time, and more

Promoted to the Produce Supervisor position based upon customer relationship building, industry, operations, and product knowledge, leadership, and other performance metrics Produce Specialist - C&S Wholesale Grocers – BJs, Tonawanda (08/97 - 09/04)

Originally assigned produce department duties and responsibilities through the wholesale supplier, C&S, which was eventually acquired/purchased by BJ’s in September 2004, playing a major role in carefully receiving and managing shipments from the company which dramatically reduced shrink, damages, credits, replacements, and increased net profits KENNETH L. JONES RESUME, PG3

MILITARY EXPERIENCE

Aviation Support Equipment Technician, E3, 4 Years Performed Diagnostics, Maintenance and Repairs on Support Equipment Positioning Fighter Jets United States Navy, CVN/69 USS Dwight D. Eisenhower, Norfolk, Virginia EDUCATION

Diploma

Bernard Vocational High School, Buffalo, New York

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