Customer Service General Manager
Resume:
Jeannette Cole
Baton Rouge, LA
**.***********@*****.***
Highly proactive manager with 16 years of experience (2 years as a General Manager) in team leadership in the restaurant and hospitality industries. Background includes insurance claims, management and front and back-of-the-house operations. Looking forward to advancing my career in the insurance business.
Work Experience
Senior Property Adjuster
Farmers Insurance Group - Baton Rouge, LA
January 2022 to Present
• Experienced in xactimate estimating
• Manage high work load
• Received a salary grade promotion in a year
• Provide great customer service
• Current P&C license
• Helped with training new hires
Sales Producer
Price Leblanc Agency - Baton Rouge, LA
April 2021 to January 2022
• Verified insurance for the Finance Managers at the dealership
• Selling Insurance
• Provided service to help our customers with their policies.
• Furthered my knowledge of the Insurance Industry Claims Adjuster Associate
Progressive Claims - Baton Rouge, LA
March 2018 to April 2021
• Accurately and efficiently settled insurance claims
• Further training on customer service
• Received 2 raises
• Gained extensive knowledge in the insurance industry Service Manager
Progressive Claims - Baton Rouge, LA
November 2018 to March 2019
• Focused on private parties
• Further training on expo
• Learned programs such as Open Table and Hot Schedules Service Manager
Progressive Claims - Baton Rouge, LA
May 2018 to November 2018
• Two months of further restaurant management training including back of house
• Completed the daily sales report
• Knowledge of Squirrel and Aloha POS systems and also Compeat
• Received a raise after 4 months with the company
• Assisted with the opening of Creole Cabana
Hostess/Waitress/General Manager
Albasha Greek & Lebanese Restaurant - Baton Rouge, LA November 2005 to May 2018
• Took necessary steps to meet customer needs and effectively resolve food or service issues
• Carefully interviewed, selected, trained and supervised staff
• Organized special events including Galas and fundraisers
• Designed logos for to-go bags, cups, and menus
• Assisted in opening new locations
• Skillfully interacted with external vendors to obtain the best quality in pricing and product
• Experienced in payroll
Bartender
Albasha Greek & Lebanese Restaurant - Baton Rouge, LA July 2011 to May 2013
• Maintained full knowledge of bar items and made recommendations
• Served each guest with a sincere, positive, pleasant and enthusiastic attitude
• Made engaging connections with guests to create loyalty
• Routinely checked identification of patrons purchasing alcoholic beverages
• Set up bar for operation, obtained cash bank and stocked the service bar
• Accurately recorded sales, made correct change and prepared charge slips for guests Hostess/Waitress/Retail Manager Joe's Crab Shack
Joe's Crab Shack - Baton Rouge, LA
May 2003 to November 2006
• Communicated clearly and positively with co-workers and management
• Assisted management with monthly inventory control and weekly stock ordering
• Received multiple raises and promotions
• Trained new employees
• Communicated with kitchen team members to ensure food was prepared on time and correctly Skills
• Strong work ethic
• Dynamic and friendly
• Prioritization and multitasking
• 12 years consistently employed at one place
• Proficient in handling administration
• La Property and Casualty Licensed for Producer and as an Adjuster
• Servsafe certified
• Insurance sales
• Typing
• Pricing
• Interviewing
• Customer service
• Cash handling
• Payroll
• Leadership
• Restaurant experience
• Bartending
• Hospitality
• Supervising experience
• Cash register
• Logo design
• Dealership experience
• Procurement
• Sales
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