Exchange/O365 Engineer

Ghulam M. Qureshi

*** ******* ******

Teaneck, NJ 07666

201-***-****, Cell 347-***-****

*****@***.***

OBJECTIVE: To obtain a challenging position within the enterprise-messaging/O365 environment through support, design, administration and implementation of

MS Exchange/O365.

QUALIFICATIONS:

. Over 15 years of experience in supporting, managing and implementing Exchange Server.

. Experience with in a large 24x7 dynamic global O365 messaging environment.

. Strong knowledge of Active directory/Azure, SMTP, DNS, power shell

. Experience in configuring, implementing and customizing Data Loss prevention (DLP)policies

. Experience in AD migration, upgradation including mergers & acquisitions

. Strong knowledge of Symantec Enterprise Vault and related mail archiving technologies.

. Experience in a clustered and HA environment including CCR, SCR and DAG technologies.

. Strong knowledge of O365 Advanced Threat Protection ATP and O365 EOP

. Experience with mail gateways such as Proofpoint, IronPort etc.

. Experience in Azure information Protection (Azure RMS)

. Experience with VMware technologies, Vcenter, Vmotion, DRS, HA, SRM, and site recovery manager.

. Motivated and resourceful - eager to learn new technology through research and self-study.

CERTIFICATION:

. MCSA 2003 (Microsoft Certified Systems Administrator) Specialized in messaging

. Security+ (Comp TIA Certified Security Professional)

. CCNA (Cisco Certified Network Associate)

. MCP (Microsoft Certified Professional) Windows

. Hewlett-Packard Certified Professional

TECHNICAL SKILLS:

MS Exchange 2010/2013/2016

O365

Symantec Enterprise Vault 9.0/10.0/11.0/12.0

MS Exchange 2007

Quest Migration Manager 8.5

Active Directory Migration Tool (ADMT)

Veritas Backup Exec 10

Microsoft Azure

WINS, DNS, DHCP, TCP/IP

O365 Advanced Threat Protection (ATP)

Skype for Business

O365 Exchange Online Protection (EOP)

MS Communicator 2007

Windows Server 2008 R2

Network Load Balancing

Windows Server 2016

CAS Array

Windows Server 2012 R2

DAG, CCR, SCR

Windows Server 2019

POP3, SMTP, NNTP, IMAP4

Azure Information Protection (Azure RMS)

MOM, SCOM

Microsoft Clustering

Active Directory

Symantec Anti-virus

Blackberry Enterprise Server

Blackberry Transporter Tool

Forefront for Exchange

Exchange Power Shell

Outlook 2007, Outlook 2010, 2013, OWA

Proofpoint

RightFax Enterprise Fax manager, Fax2mail

IIS7

EMPLOYMENT HISTORY:

Triton Software Solutions, New York, NY January2012-Present

. MS Exchange/O365 Engineer:

. Configure, maintain and manage O365 Hybrid/AD/Exchange 2010/2013/2016 infrastructure in high availability environment.

. performed migration Exchange 2010 to Exchange 2016

. performed AD/Domain preparation, install and configure Exchange

. performed Office 365 migration including Hybrid deployments

. Configure Azure, AD connect and Hybrid configuration Wizard

. Maintained Hybrid O365 environment

. setup/configure directory synchronization for office365

. Design and implementation of AD/Azure in Enterprise forests, domains, sites, DNS and identity management.

. Create and manage DLP policies within O365 security and compliance center.

. Identify, monitor and protect sensitive information thru DLP

. Generate DLP reports and evaluate DLP policies and settings

. ADFS design and implementation in multi forests and multi domains and single sign on.

. Design, implementation and troubleshooting of Microsoft Forefront identity manager (FIM)

. Maintain, domain controllers and GC servers in VMware environment.

. Maintain and administer Proofpoint, EOP mail gateway systems.

. configure spam filtering, whitelisting, blacklisting, message hygiene, domain blocking

. Maintain and day to day administration of O365/Hybrid environment.

. Troubleshoot Exchange system errors, application errors, logging bugs etc.

. Perform day-to-day administration including Exchange database maintenance.

. Proactively monitor messaging environment through HP Systems insight manager, SolarWinds IP monitor and SCOM.

. Setup and configured DAG for high availability and site resiliency.

. Maintain and administer DAG, perform failover and failback as necessary.

. Use PowerShell scripts, power shell commands for day-to-day administration

. Help client in merger & acquisition efforts including cross forest/cross domain migrations

. Participate in periodic DR exercise to ensure the HA model is kept up to date.

. Creation and maintenance of e-mail accounts/Distribution List/Public Folders and resource mailboxes.

. Maintain Enterprise vault email/file archiving system. Trouble shoot and resolve archive issues

. Develop and implement compliance and retention policies and processes to ensure regional regulatory obligations are met.

. Implement and support Symantec Enterprise Vault email archive system. Resolve archiving issues and perform eDiscovery.

. Implement and support Symantec Enterprise Vault file archive system.

. Support Active directory, DNS, Schema updates and implement Group policies.

. Adhere to strict change management policies and procedures.

Barclays Capital, New Jersey March 2011 – October2011

Exchange Migration Engineer: -

. Participated in Exchange 2003 to Exchange 2010 migration

. Design and develop Exchange migration plans and strategies

. Prepare design and architectural diagrams

. Plan and document migration steps

. Identify and resolve pre-migration problems/issues

. Deploy Exchange in the production environment to co-exist with legacy system

. Install and configure Exchange servers (Edge, CAS, HUB and MAILBOX)

. Develop, manage pilot migration program in order to perform a smooth Exchange migration.

. Provide advice and direction on best practices for Exchange architecture, deployment, migration and operation.

. Test and demonstrate proper operations and mail-flow across the enterprise messaging system.

. Test and fix failure scenarios (mail database, Hub transport, and CAS or access servers)

. Incorporate Power shell and other scripts to automate migration and post-migration tasks.

. Configured and customized Quest migration manager to suit Firm’s migration plans.

. Successfully moved user’s mailboxes and to new environment using Quest Migration tool

. Provide day-to-day operational support within new Exchange environment.

. Liaison with vendors, management team, and support staff to meet the project deadlines.

. Participated in design and development of Exchange Disaster recovery and High availability.

. Design and implement Exchange High availability feature by utilizing DAG Technology

. Participated in Firm’s periodic Exchange DR Exercise and review business continuity

Processes.

R/GA, Media Group, New York Oct 2008 – January 2011

MS Exchange Engineer: -

. Provide, develop and maintain messaging and collaboration environment, strong focus on Firm’s various messaging components, including: Active directory, Exchange 2007 and Exchange 2010, RIM Blackberry, Symantec Enterprise Vault, and OCS 2007 R2.

. Provide level 3rd operational support, real-time diagnosis and problem resolution for Exchange 2007 and Exchange 2010.

. Implement test plans, migration plans and delivery plans using proven project management methodology.

. Designed and architect Exchange HA, disaster recovery and site resiliency.

. Setup and configured all appropriate server roles including: CAS, Hub transport, Edge transport and Mailbox Servers.

. Provide resolution for mail routing issues, public folder issues, mailbox issues, distribution lists issues, client and server issues.

. Proactively monitor Exchange servers by performing regular system checks using various monitoring tools.

. Establish mail routing policies, maintenance procedures based on firm’s IT policy.

. Cluster maintenance and management, log checks, log shipping status and drive status and failover/failback.

. Evaluation and deployment of application patches, Service packs, hot fixes or rollups.

. Completion of user service requests in a timely manner to ensure all SLAs are met.

. Design and implementation of compliance and retention policies and processes to ensure firm’s regulatory obligations are met.

. Maintaining, troubleshooting and fine tuning all Exchange servers located in various geographical locations.

. Perform periodic scheduled off-line maintenance of Exchange servers

. Adhere to change control management procedure and send advance outage notifications to internal and external business users.

. Resolve Outlook, OWA, Outlook Anywhere and Entourage connectivity issues.

. Checks Exchange backups on daily basis and perform restores as and when necessary.

. Design and implement robust and reliable Exchange DR and High availability system.

. Manage and support Blackberry Enterprise Server 4.1 and 5.1

. Implemented Blackberry Enterprise Server built-in high availability feature.

. Support and maintain firm’s instant messaging gateway and IM provisioning processes.

. Installation/configuration of third-party applications and tools pertaining to all Messaging systems.

. All aspects of Exchange and Blackberry Server administration covering incident management, problem management, compliance issues and forensic reports.

. Coordinates with engineering and networking teams in implementing and executing future design of Messaging environment as part of the technology convergence initiatives.

. Manage Exchange disaster recovery and business continuity processes.

. Troubleshoot Exchange application errors, logging bugs, performance issues and liaison with vendor support services.

. Interact with helpdesk and desktop support staff in order to resolve any email related issues in a timely manner.

Alliance Bernstein, New York. March 2007 – Sep 2008

Messaging Specialist: -

Providing administration, systems maintenance and 3rd level support for MS Exchange and Active directory operations. As a member of Global Exchange support team performing following tasks:

. Ensuring that all servers are performing properly through daily system checks.

. Production support – proactive monitoring, troubleshooting, configuring, resolution of server and client related issues on daily basis.

. Control change management process including user and development group notifications.

. Liaison with vendors and 3rd party technical support.

. Responding to Helpdesk 3rd level support calls and ensures proper escalation.

. Mailboxes, Distribution lists and public folder administration.

. Evaluation and deployment of operating system and application patches, hot fixes.

. Administration and support of Blackberry Enterprise server and providing 3rd level support for over 5,000 Blackberry users.

. Support and maintenance of various email related 3rd party and in-house applications, including KVS vault, EMS, Blackberry, Boxtone and instant messaging services.

. Support and maintenance of firm’s Enterprise vault system - resolution of day-to-day archiving issues.

. Support and maintenance of firms instant messaging gateway and IM provisioning processes.

. Performing periodic system maintenance, including periodic reboots, offline defrag, mailbox move and participate in DR testing exercises.

. Support and maintenance of Anti-virus, anti-spam email filtering through Symantec/Surf control/IronPort systems and enforce firms email security policies.

. Coordinate with engineering and development teams in implementing and executing the future design of messaging environment as a part of technology convergence initiative.

. Exchange cluster – administration and support, failover, fail back nodes, monitor SME backups, transaction logs and event logs.

. Day to day management of Exchange servers via Management Shell and Management Console.

. Experience with Message One EMS and MOM

. Active directory infrastructure – make sure all DCs and GCs are up and running fine.

. Interfacing with Helpdesk and desktop support staff to provide 3rd level support to internal business users as well as external clients.

. Participate in periodic Exchange DR Exercises and submit reports to IT director

GlobeOp Financial Services, New York. March 2005 – March 2007

MS Exchange Engineer: - Working in a Global messaging environment to support firm’s enterprise messaging infrastructure needs by designing, implementing and supporting MS Exchange:

. Well versed with various MS Exchange versions 5.0, 5.5,2000 and 2003.

. Managing and administering over 50 Exchange servers spread across multiple sites and multiple locations.

. Supporting over 5000 Exchange users worldwide in a growing environment.

. Managing, administering and supporting Blackberry enterprise server 4.0.

. Installation and configuration of Blackberry desktop software on user’s workstations.

. Handling escalated Exchange/Outlook problems from first level Helpdesk technicians.

. Performing Exchange Server upgrades including service packs and post service pack installation for Microsoft recommended hot fixes.

. Mailbox management including moving mailboxes, giving rights, allocating space.

. Work with Microsoft and third-party vendors to assist in diagnosing and resolving email related issues.

. Design, administer and trouble shoot Active directory.

. Maintain domain controllers, Global Catalog servers and manipulate FSMO roles as and when necessary.

. Performed upgrades MS Exchange 5.5 to 2000 and 2000 to 2003.

. Removed all old 5.5 servers from the environment and switched over to native mode.

. Prepare brand new servers for clean Exchange installation, which include disk partition, disk formatting and RAID configuration.

. Performed various pre installation checks including Forest prep/domain prep.

. Installation and Configuration of Connectors according to messaging architecture.

. Familiar with various MS Exchange related tools such as ADC, EDT, and ADMT, migration Wizard, Eseutil, Isinteg and Exmerge.

. Proactive monitoring of Exchange servers including checking SMTP queues, application logs, system logs and CPU usage.

. Performing day-to-day Exchange administration, which includes, resolution of mail problems, connector problems, creation/deletion of mailboxes, moving mailboxes server-to-server recovers deleted mails/mailboxes and public folders.

. Periodically defrag, runs consistency checks on Exchange databases and repaired corrupt databases as and when necessary.

. Installation of anti-virus, anti-Spam, management and compliance tools updating definitions.

. Monitor daily backup jobs on Exchange servers and implement tape rotation policy.

. Designed and implemented Exchange restores process and disaster recovery procedures, according to business continuity plans.

Visa Status: U.S. Citizen

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