Customer Service Representative

Adam D. Greene

**** ******* *** ***** ***, Wisconsin 54311

920-***-**** **********@*****.***

Sales/Customer Service Representative

Experienced and dedicated sales representative who is well versed in a variety of sales techniques. Exceptional customer service and communication skills, motivated to maintain customer satisfaction and contribute to the goals and overall success of the company.

●Knowledge of principles and methods for promoting and selling products

●Knowledge of marketing strategy and tactics, sales techniques and sales control systems

●Knowledge of strategic planning and coordination of people and resources

●Disciplined, well organized work habits functioning professionally in pressure situations

Employment History:

Delivery Driver Erbert and Gerberts Green Bay, WI 2017-Present

●Delivered food promptly and accurately to ensure customer satisfaction

●Trained hired drivers on the daily operations and delivery routes

Sales/ Customer Service Representative AT&T Appleton, WI 2015-2016

●Took incoming customer calls, trouble-shoot issues, suggest services, identify customer needs

●Keep records of all conversations in a call center data base\

●Sell additional services by recognize opportunities to up-sell accounts, explain features

Sales Rep Wenz Home Furniture Green Bay, WI 2012-2015

●Direct and advise customers regarding furniture styles and construction to fit needs

●Provide opinions and suggestions to assist with their interior design questions

Account Manager Dental Tech Designs DePere, WI 2010-2011

●Developed and implemented sales scripts and marketing emails

●Cold-calling dental offices to promote and sell a newly invented dental product

Independent Sales Contractor CPU Green Bay, WI 2004-2008; 2009-2010

●Increased circulation of ten Gannett owned newspapers by fifty percent over sales goals

●Awarded the Best New Sales Contractor– one of the top five sales representatives in the company

Senior Sales Associate West Business Svc Appleton, WI 2008-2009

●Dedicated sales account manager responsible for American Express Business Card accounts

●Exceeded sales goals, maintaining a top five status among all sales associates

●Recipient of a Star Award for performance, attitude, attendance and teamwork

Caddy CME/Whistling Straits Golf Course Sheboygan, WI 2000-2003

●Provided excellent customer services with every attention to detail for guests wishing to experience a world class golfing package

Territory Merchandiser Services Plus Green Bay, WI 1999-2000

●Responsible for the servicing of ten Office Max stores in a revolving two week rotation

●Software inventory, store promotions working directly with store managers

Banquet Manager Holiday Inn Stevens Point, WI 1997-1999

●Hiring, training and supervising staff, preparation of all banquet billings

resolving banquet contracts and issues

Education

University of Wisconsin –Stevens Point Communications Major Psychology Minor

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