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EDUCATION AND CREDENTIALS

Juris Doctor (2005)

UNIVERSIDAD DE PUERTO RICO SCHOOL OF LAW – San Juan, Puerto Rico Second specialization in Anti-Social Behavior and Psychology Graduated Magna Cum Laude

Bachelor’s Degree in Media Communications Radio & Television (1996) UNIVERSITY OF PUERTO RICO – Arecibo, Puerto Rico

Second specialization in Marketing and Publicity Graduated Magna Cum Laude

Master’s Degree in Public Relations and Public Administration (1998) UNIVERSIDAD DE SAGRADO CORAZON Santurce, Puerto Rico Second specialization in Marketing and Publicity -Anti Social Behavior and Administrative Law-Respectively Graduated Magna Cum Laude

Licensure & Certifications:

Excellent Client Experience Award M&M 2022

Customer Service Award Maximus Federal 2019-2021

Customer Service Award GDIT 2014-2018

Florida Notary Public since 2012

EXPERIENCE HIGHLIGHTS

MORGAN & MORGAN, P.A.-Tampa, FL

Litigation Paralegal, 2018 – 2023

Assists in registration of client, preparation of calendar, client information records and evaluations. Maintains order and procedures during all litigation procedure in preparation for hearings, etc. Assists in ordering supplies and maintaining facility and equipment updated making sure the audiovisuals are working properly.

• Attends designated orientations and in-counsel services. Manage client safety procedures and creating a safe environment for all clients and visitors accordingly with state law and company objectives exceeding expectation in customer service and providing excellence by resolving clients and relatives’ inquiries and establishing best practices.

• Delivering expertise and assistance to attorneys in preparation for trials and court proceedings, while delivering administrative support in a legal office. Expertly compiled, analyzed, and organized information pertinent to open cases.

• Proficiently assisted in the development of case by maintaining contact with parties involved, scheduling depositions, preparing and forwarding summonses and subpoenas, drafting complaints, and scheduling mediations and meetings with clients.

Denise s. Gonzalez

1705 Edgewater Dr., Orlando, FL 32804

407-***-**** / 813-***-**** (alt)

ad0rqu@r.postjobfree.com

2 P a g e

• Skillfully gathered exhibited and drafted pleadings, motions, notice of hearings, invoices, reports, memorandums, correspondence, and other legal documentation.

• Utilized investigative techniques to gather facts regarding cases, ensuring all relevant information was considered.

EG PROFESSIONAL SERVICES, INC-Plant City, FL

Litigation Paralegal, 2015 – Present [Remote}

Delivering expertise and assistance to attorneys in preparation for trials and court proceedings, while delivering administrative support in a legal office. Expertly compiled, analyzed, and organized information pertinent to open cases.

• Proficiently assisted in the development of case by maintaining contact with parties involved, scheduling depositions, preparing and forwarding summonses and subpoenas, drafting complaints, and scheduling mediations and meetings with clients.

• Skillfully gathered exhibited and drafted pleadings, motions, notice of hearings, invoices, reports, memorandums, correspondence, and other legal documentation.

• Utilized investigative techniques to gather facts regarding cases, ensuring all relevant information was considered.

MAXIMUS FEDERAL- Riverview, FL [Remote}

Dual Supervisor Medicare/Affordable Care Act 2013-2021 Provided healthcare information to millions of Americans who need to maneuver through complicated healthcare plans with Medicaid, Medicare and Affordable Care Act, CSRs give this vital information to callers by phone, webchat, or written correspondence.

• Manage inbound customer calls from Customer Care 1-800 queue, exceeding company objectives in customer service excellence by resolving client inquiries and establishing best practices.

• Deliver guidance on customer needs for determining if they meet qualifications for certain aids in accordance with the Marketplace/ Medicare program requirements.

• Expertly deliver information to beneficiaries regarding the Medicare program and guide clients through the enrollment or change of coverage processes. CAGLIANONE, MILLER & ASSOCIATES-Tampa, FL

Legal Assistant/Insurance Defense Paralegal, 2011 – 2012 Managed and organized cases by establishing a structured filing system. Oversaw the day-to-day functions of a legal office, to include monitoring attorney calendars, ensuring deadlines were met, documenting actions, and confirming case statuses with attorneys. Developed working relationships with clients, keeping them abreast of any progress made regarding their cases.

• Professionally worked with clients daily to answer specific questions and inquiries concerning their cases.

• Reviewed and summarized third party and client documentation, and prepared time sensitive correspondence to clients.

• Meticulously maintained case costs by verifying outstanding balances with attorneys, clients, and providers.

MAPFRE/Puerto Rico-SAN JUAN, PR

Special Unit Investigator, 2005 – 2010

Provided expertise and assistant to attorneys in supporting case preparation by preparing case summaries and materials for mediation conferences; preparing weekly reports about claims; monitoring and obtaining discovery responses.

3 P a g e

• Professionally organize materials for team case review. Enhanced trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed.

• Skillfully conduct factual research, gathering relevant information from a variety of resources.

• Visiting premises and taking testimonials from parties involved in the claim as managers, supervisors, claimants, police officers, physicians among other relevant parties. PROFESSIONAL EXPERTISE

• Bilingual-English/Spanish

• Professional demeanor

• Microsoft Office Suite

• Mediation & Arbitration

• Civil Litigation [Foreclosure Civil

Procedure, Personal Injury & Family Law,

Immigration]

• Client Profile/Litify among other platform

system,

• Detail oriented

• Interpersonal Communication

• Calm-unflappable manner.

Contact this candidate