Service Engineer Customer Support

Objective

To work in an organization where my potential and relevant experience can be utilized to

the fullest extent to achieve excellence in my area of work leading to the growth of the organization.

Work Experience

1-Company Name: Orson Electronics Ltd,

Designation:Service Engineer

Location: - Jaipur, Rajasthan.

Duration: Oct-1984-Feb-1987

Responsibilities:

(1) After sales service support

2) Fixing any reliability issues.

3) Conduct technical, soft skill trainings to Technicians & Auth.Dealers 4) Troubleshooting technical issues.

5) Tracking Service metrics.

2-Company Name: Orson Electronics Ltd,

Designation: Senior Service Engineer

Location: Kanpur (UP)

Duration: March-1987--Oct-1992

Responsibilities:

(1) Reviewing daily open call reports and analysis pending complaints for closure.

(2) Timely customer & dealer visits.

3-Company Name: Sony India (pvt)

Designation: Area Service Incharge

Location: -Lucknow Branch Looking Area Kanpur & Jhansi Duration: Oct-2005-March-2014,

Responsibilities:

1) Reviewing daily open call reports and analysis pending complaints for closure. 2) Timely customer & dealer visits.

2) Timely complete open Calls with co - ordination field team. 3) Provide Technical Training to Auth.Service Center Staff. 4) Stock Audit at Auth, Service centre (every month) Share report to HO. 5) Billing generation & payment follow-With Auth. Service Center's 4-Company Name: Samsung Electronics Ltd,

Designation: Part Coordinator

Location: Lucknow Branch

Duration: Dec-2015 to sep-2017

Responsibilities:

1) Stock Audit every Month Samsung Authorized Service Centers. 2) Stock Audit reports share With H.O and Branch Office. 3) Tracking of warranty and O/W Parts Uses.

4) Contact with Customer and tracking of Parts uses in repaired Product. . SUBHASH GUPTA

FLAT NO-401, SHREE RADHE APARTMENT 127/751 W BLOCK SAKET NGER KANPUR PIN CODE-208014,

MOBILE NO-800-***-****

5-Company Name: Samsung Electronics Ltd,

Designation: PCE

Location: Malik & Co Kanpur

Duration: Sep-2017 to Feb-2021

Responsibilities:

1) Tracking Defective stock repair Status with Samsung Authorized Service centers. 2) Daily Calling to Dealers and find out the Defective Customer and Dealer stock. 3) Close distributor stock open Issue with help of DSC and service centers. 4) Meeting with Distributor FOS (Local, Upcountry) and find out the market open Issue and Closed ASAP.

5) Call registration by on line Samsung portal.

Currently self Employed

1-Provide technical Assistance to Indian Railway Electric training center Fazalganj Kanpur. Computer Proficiency

MS Office

Excel

Internet

MS Power Point

Competencies & Skills

Strong Convincing Skills

Effective Communication skills

Ability to network and maintain strategic relationships

Team & Hard working.

Commitment to career.

Education

Professional Qualification

Diploma: Vocational Diploma in Electronics from Birla institute of Scientific Research Center Jaipur (Raj)(1983-1984)

Graduation:Kanpur University

Academic Record

High School: Allahabad Board -1984

Personal details

Name : Subhash gupta

Father’s name : Shri Vishun lal Gupta

Date of Birth : 02 Aug-1968

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi

Permanent Add. :Mr. Subhash Gupta, flat-401 Radhe Apartment 127/751 W Block Saket Nager Kanpur (UP) Pin code-208014.

Contact Number :+91-800*******

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date: 23.03.2022

Signature

Place: Kanpur (Subhash Gupta)

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