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Customer Service Head Cashier

Cleveland, OH, 44135
November 01, 2023

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Jenniffer Leffew

**** **** ***** ** *********, OH 44135


Career Summary

To secure employment where I can utilize my retail and customer service experience and establish a part-time position in a stable company with advancement opportunities. It is my utmost desire to work in a very fast-paced, team-oriented atmosphere.

Work Experience

Head Cashier

The Home Depot, Cleveland, Ohio

October 2022 – current

I oversee the front end of the store and the cashier staff. My main duties include addressing employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times. My position is now in leadership as the Head Cashier which comes with lots of responsibilities. I am in charge of taking care of my cashiers and lot guys which is the daily routine. I make sure they all get their breaks and lunches and it’s my place to give the cashiers advice that pertains to their position.Provide excellent customer service!

Appliance Associate

The Home Depot, Cleveland, Ohio

June 2022 -October 2022

I worked in the Appliance department selling refrigerators, dishwashers, washer and dryers and etc. I was to build strong relationships with my customers to keep them coming back for more of our products. When there was a position open for leadership, I had to apply because I intend on moving into management eventually


The Home Depot, Cleveland, Ohio

June 2020 -June 2022

Greeting customers as they enter the building and thanking them as they leave. Helping customers locate merchandise and look up information on The Home Depot Ap.if needed. Offer The Home Depot credit card and explain the benefits and inform customers how important it is to do the survey and how it benefits them.


Gabe’s, Middleburg Heights, Ohio

May 2018 – February 2020

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.


TGI Friday's, Brooklyn, Ohio

January 2018 – September 2018

Take orders and serve food and beverages to Guests in our restaurant. Always aware of Guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to Guests. Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all times


Applebee's, Steelyard- Cleveland, Ohio

June 2017 – February 2018

Take customer orders, serve food and drinks, make menu suggestions, and assist in cleaning dining areas. Cafes, delis, restaurants, and cafeterias of all types hire servers to perform these tasks. Servers must be willing to work flexible schedules that include all shifts, even weekends and holidays. Servers are supervised by the dining room manager and work in a team environment with other servers, bartenders, and kitchen staff.


George's Kitchen, Cleveland, OH

January 2016 – March 2017

Take and process guests orders in a timely fashion, memorize drink and dessert menu for on-demand recitation, up-sell desserts and drinks as appropriate for individual guests and parties, manage large groups quickly and efficiently through attentive service and precise order taking, maintain a fine dining atmosphere and handle guest complaints/requests quick.

Sales Associate/Cashier

Walmart, Parma, Ohio

September 2012 – October 2013

Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction, work with customers to determine their needs and then recommend the right product to solve the customers problem, assist in ensuring that the product presentation area is clean and organized, develop and cultivate strong buying relationships with customers, and use company litterateur and available training resources to stay up to date on product features.

Office Administrator

Stephens Correctional Facility, Welch, WV

March 2006 – April 2012

I assisted with all the Inmates paperwork and filed it in all the files needed. I dealt with the Inmates one on one several times regarding issues they needed and I would take it to the person in charge. I did regular office requirements as far as answering phones, filing, typing correspondences and transferring data from what department to another. I also worked in several other departments assisting them with filing and other general office work they needed.


Associate Degree (COMPLETED '90) Business Administration

MTI Business School, Cleveland, OH

Jan '88 - Jun '90

Associate Degree (COMPLETED '13) Criminal Justice

Miami Jacob's Career College, Cleveland, OH

Jan '10 - Jun '13

Awards & Honors

Award of Credit Excellence


Sep '12

Volunteering & Causes

Blessed Trinity & Bountiful Basement (Volunteer)

Feb '14 - Aug '17

I volunteered at a food bank where the less fortunate in the community would come and stock their cabinets. I loved bringing cheer to the homeless and or needy. They were such lovely people...

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