Alyce Cummings

Camillus, New York *****

315-***-****

ad0rpa@r.postjobfree.com

Professional Summary

Experienced Customer Service skills bringing 20 years of quality performance in customer support supervisory roles.

Skilled in mentoring team members to deliver exceptional service and building team morale through

effective communication and positive performance feedback. Accustomed to defusing customer

dissatisfaction and managing competing priorities with superior results.

Skills:

* Investigation Leadership

* Shrinkage Prevention

* Customer Relations

* Customer Service

* Team Productivity

* Customer Escalations

* Research and Analysis

* Inventory Merchandising

* Incident Investigation

* Customer Service Management

* Professional Phone Etiquette

Work History :

November 2013 - April 2018

Medicaid Answering Service - Syracuse, NY

Floor Supervisor and Customer Service

Coached employees through day-to-day work and complex problems.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Set up transportation for enrollee's for medical appointments.

October 2010 - November 2013

Sunoco Gas Station - Fairmount, NY

Assistant Manager

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

July 2003 - February 2011

Penn Traffic - Syracuse, NY

Accounts Payable Clerk

Reviewed vendor invoices for appropriate documentation and validity prior to payment.

Prepared vendor invoices and processed incoming payments.

Maintained good working relationships with vendors and resolved disputes.

Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Education

June 1994

West Genesee Senior High School Camillus, NY

High School Diploma

Contact this candidate