Customer Service Call Center
Resume:
V I V I A N T U R N E R - I V E Y
PROFESSIONAL EXPERIENCE
PNC BANK- October 2019-present
Responsible for assisting account holders with checking, Savings, CD accounts, and online banking lock outs. Working closely with TIII escalation managers to investigate any type of checking, debit card, and identity fraud. APPLE TIER 1 IOS CHAT SPECIALIST -June 2014-November 2019 Responsibilities: Resolution specialist for Apple customers, assisting them with account security concerns, troubleshooting iOS device issues and assisting in iTunes billing resolutions. This includes iPhones, iPads, iPods, Apple Watches and Macs. Have worked in both Phone and currently chat support taking up to three chats at a time. IT SPECIALIST-Wipro Technologies-December 2012-2013 IT support for Verizon business customers in a call center. Total customer service support to successfully connect customers to the internet, configure modems and routers, set up IP addresses using SSP 360, Cofee Anywhere, iCAD Software.
HOME HEALTH AIDE/PRIMARY CAREGIVER- July 2008-July 2013 Responsible for the care of my elderly mother who in Kidney failure, Cardiovascular Disease, Diabetes, High Blood Pressure and Alzheimers. Responsible for administering all medications, preparing all meals, transporting to Physician Appointments and Dialysis three days per week. Handles all of her financial obligations and Senior Activities to enhance her quality of life.
MEDICAL CLAIMS SPECIALIST
Birmingham Baptist Heath Centers Dec1998–Nov2004
Maintained all Medical Billing for two Baptist Clinics, which grossed over
$300,000 in Medical payments per month combined. Liaison between insurance companies and Physicians to ensure accurate and timely insurance payments. Posted payment, insurance adjustments, claim denials, reviews and workers compensation claims using AS400 software. Responsible for balancing month end reports for each clinic via excel spreadsheets.
R EF ER ENCES
References available upon request
*******@*****.***
144 Rankin Cir
McDonough, GA, 30253
EDUCATION
Southern New Hampshire
University- 12/2020-present
Major: Psychology
Strayer University
Atlanta, GA
Major: Business
12/2018 to 11/2020
Wagner College
Staten Island, NY
Major: Computer Science
9/1988-6/1990
Additional
Skills
Motivated and articulate with
over 10 years of superior
customer support experience as
well as excellent communication
skills. Reliable professional able
to excel in a team environment
with minimal
Management experience, Multiple
phone line system support,
Multiple chat line support expert,
Data Entry, Detail oriented,
Medical Billing experience, Strong
interpersonal skills, iOS Technical
Support expert, Account
Receivable experience,
Transcriptionist
Contact this candidate