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Customer Service Los Angeles

Location:
Los Angeles, CA
Posted:
October 31, 2023

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Resume:

José Bravo

Los Angeles, CA (***) *** - **** ad0ro9@r.postjobfree.com

EDUCATION

Masters of Management, Innovation, Sustainability, and Technology Aug 2022 - May 2023 University of California, Merced

Bachelors of Science, Mechanical Engineering Aug 2018 - May 2022 University of California, Merced

EXPERIENCE:

Soriano Motori Monza,Italy

Engineer Intern May 2023 - July 2023

● Collaborated with the engineering team to design and develop innovative improvements for electric motorcycle critical components, including batteries, increasing energy efficiency by 10%.

● Conducted rigorous testing on the new turning signal and electrical system, achieving a 98% success rate in meeting industry safety standards.

● Assembled and ensured proper alignment of all components to create a fully functional electric motorcycle, resulting in a 0% defect rate during quality testing. Castle Air Museum Atwater, CA August 2022 - May 2023 Aircraft Museum Volunteer

● Restored and maintained historic warplanes, gaining additional knowledge on historic spacecraft engineering and also increasing visitor engagement and satisfaction by 30%

● Supervised a team of 5 interns in completing the restoration of a historic WWII fighter plane, providing technical excellence within budget and deadlines.

● Responsible for meeting project delivery timelines for museum airshows, resulting in a successful exhibition attended by over 5,000 visitors.

● Created eye-catching brochures, explaining the rich history of the Aircraft showcase in the museum. America’s Tire Merced, CA September 2022 - May 2023 Tire Technician Coordinator

● Mentored 2-3 new hires to properly operate the machines needed to change tires each month

● Delivered excellent customer service to up to 30 customers daily from diverse backgrounds, providing exceptional written and verbal communication

● Redesigned team workflow to increase efficiency of repairs, increasing vehicles served by 10% daily. UC Merced Facilities Merced, CA August 2020 - August 2022 Recycling/Composting Intern

● Engineered and implemented a new waste sorting system, resulting in an increase of 20% in recycling rates

● Utilized data analysis skills to identify areas for improvement in waste management practices, resulting in the implementation of targeted education campaigns that increased public awareness and participation in recycling programs by 30%.

● Created educational campaigns targeting students and staff, resulting in a 60% increase in awareness of sustainable practices on campus.

ACTIVITIES

American Institute of Aeronautics and Astronautics Merced, CA August 2021 - May 2022 Member of the Design Build Fly Project

● Designed the blueprints of the aircraft using solidworks CAD.

● Evaluated/Review the project proposal for approval (Failure analysis) (Capstone Project/Testing)

● Coordinated procurement of all necessary materials for aircraft construction, ensuring timely delivery and adherence to budget constraints.

Society Of Hispanic and Professional Engineers(SHPE) UC Merced, CA Fall 2020 - May 2022 Member of the Outreach Organization

● Organized and facilitated weekly engineering workshops for 50 underserved high school students, resulting in a 30% increase in interest in pursuing higher education in engineering. SKILLS: Bilingual (English and Spanish), Adobe Illustrator/photoshop, SolidWorks, Microsoft Office, Team Leader



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