Customer Service General Manager

Jeanine Contino

General Manager

************@*****.*** • 682-***-****

LinkedIn • Keller, TX 76244

Accomplished and dynamic professional with comprehensive experience in driving operational excellence and achieving sustainable corporate growth. Expertise in cross-functional collaboration, innovative problem-solving, and strategic planning. Adept at optimizing processes, enhancing team performances, and delivering exceptional results. Strong background in financial management, customer service, and staff development. Strategic visionary and meticulous leader; instrumental in leading managerial operations within strict timeframe. Recognized for consistently exceeding targets, fostering positive work environment, and promoting organizational development.

Areas of Expertise

Operational Leadership

Process Optimization

Strategic Planning

Customer Service Excellence

Financial Management

Profit & Loss (P&L)

Cross-functional Collaboration

Team Training/Development

Performance Enhancement

Professional Experience

RaceTrac, City, State 2010 – Present

General Manager

Oversee daily tracking of cash discrepancies, inventory shrinkage, and drive-off incidents. Cultivate operational excellence by coaching staff in management principles, industry norms, and company protocols. Nurture, train, and direct team members for driving elevated productivity and performance benchmarks. Manage challenging customer interactions by supporting junior staff as well as maintaining exceptional customer service standards. Direct annual business growth through adept management of operations, strategic foresight, and long-term planning. Deliver issue reports to senior management while offering insights into identified matters.

●Achieved reduced shrinkage and elevated margins/robust sales by implementing precise inventory management, ordering, and daily audit procedures.

●Enhanced financial stability and sustainable organizational expansion by orchestrating financial monitoring, budget establishment, and expense control.

●Optimized customer traffic and leveraged team members' strengths while creating employee shift schedules.

●Attained noteworthy sales figures acknowledged by corporate and earned desirable work trip to Mexico.

●Promoted deserving employees to advanced roles by fostering company development and progression.

Additional Experience

Big Apple Cafe, Fort Worth, TX

General Manager

●Pioneered initiatives to enhance staff engagement, foster gender diversity, and promote cultural awareness, alongside employing potent reporting tools that bolstered operational excellence.

●Conducted in-depth evaluations of market trends and competitor strategies to engineer strategic edges.

●Played key role in recruitment, selection, and training of new team members.

U.S. Express, Grand Prairie, TX

Domestic Operations Specialist

●Steered inventory to ensure optimal stock levels matching client requisites while minimizing wastage.

●Orchestrated shipments by ensuring optimal transportation timings for seamless movement.

●Organized dispatch and storage of merchandise at designated locations.

Professional Development

College Credits in Business Administration, Ashford University, Raleigh, NC

Certified Manager Food Safe Handler TABC, Issuer

Expense Control, Issuer

Weekly & Monthly Reporting, Issuer

Margin & Profit Driven, Issuer

25 Direct Employees, Issuer

Quality & Food Safety Control, Issuer

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