Account Manager Customer Service

Edina Mravac

Profile

Dedicated Account Manager dedicated to providing quality care for ultimate

customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Adept in general accounting and finance transactions.

Employment History

Account manager, BH Shipping Service/BH Bostel Net, Chicago J UNE 2 0 1 3 — PRESENT

• Worked at the dual company to ensure optimal productivity.

• Worked to support sales teams and rise against competition.

• Built long-term trusting relationships with clients to achieve ultimate client retention.

• Provided customers with optimal customer service and excellent assistance at all times.

• Effectively built and maintained long-lasting client relationships.

• Effectively acted as a liaison between our Marketing and Sales teams.

• Maintained and managed client relationships.

• Assessed the work of competitors to best understand what our brand brings to the table in our industry.

Account Manager, SOS Telecom, Glenview

APRIL 2 0 0 9 — J UNE 2 0 1 3

• Attended meetings at corporate headquarters, collaborating with industry members and sharing points of view and ideas.

• Managed services solutions with an emphasis on customer satisfaction.

• Brought forth a clean record of meeting monthly sales quotas.

• Facilitated and supported sales initiatives.

• Worked cross-functionally with the hire team and sales strategists. Regional Sales Manager, Crescent Processing, Chicago DECEMBER 2 0 0 6 — MARCH 2 0 0 9

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• Maximized sales opportunities, and increased customer retention rates.

• Continually exceeded regional sales goals.

• Successfully managed a sales team to meet and achieve sales goals.

• Led sales department with highest quarterly sales for two consecutive years. Education

Diploma, Esad Midzic-Prijedor, Prijedor- Bosnia and Herzegovina Graduated with Honors

Details

5712 N St Louis Ave

Chicago, 60659

United States

773-***-****

*******@*****.***

Skills

Analytical Thinking Skills

Excellent Customer Service Skills

Problem Solving Skills

Multitasking Skills

Time Management Skills

Languages

English

Bosnian

Serbian

Croatian

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