Monica Ray Hunter

Buford, GA

EDUCATION

Monroe High School Monroe, MI Graduated

Earned a high school diploma

WORK EXPERIENCE

Ammacore Alpharetta, GA 08/2022 - 04/2023

IT Dispatch/Escalation Representative

Managed third party service providers through dispatch lifecycle

Managed multiple service events and communicating updates to multiple parties (both internal and external customers)

Used MS office applications and VoIP telephone software

Identified and resolved potential problems in an efficient, effective and timely manner Department of Family and Children's Services Lawrenceville, GA 08/2019 - 08/2022 Administrative Support

Utilized excellent customer services skills to include active listening and sound judgment

Performed excellent organizational skills

Used strong oral, written, presentation and interpersonal communication skills

Scheduled appointments, maintained calendars and managed multiple priorities

Maintained confidential information

Reviewed incoming correspondences and forwards appropriately or, based on a knowledge of recipient's views CVS Health Chandler, AZ 01/2019 - 05/2019

Customer Care Agent

Provided excellent customer service to internal and external customers

Filled prescriptions for pharmacy

Technical support for doctors, patients and local pharmacy locations

Documented all calls

Verified patient insurance

McKesson Health Scottsdale, AZ 10/2018 - 01/2019

REMS Support Representative

Provided excellent customer service to internal and external customers

Filled prescriptions for pharmacy.

Verified insurance

Technical support for doctors, patients and the pharmacy

Risk management for high risk medications

Documented all calls

Safelite Solutions Chandler, AZ 07/2018 - 02/2019

Call Center Customer Service Representative

Provided excellent customer service

Properly documented all calls

Processed insurance claims

Made sure all information is accurate found on claims

Matched customers with proper service based on needs Arizona Care Providers Mesa, AZ 03/2018 - 12/2019

PRN Direct Care Provider

Provided a safe environment for clients

Provided respite, rehabilitation and habilitation care

Assisted customers with eating, bathing and getting dressed

Performed housekeeping tasks

Reported any unusual incidents

Helped with communication logs

Ammex Plastics Monroe, MI 01/2018 - 03/2018

Quality Technician

Performed data entry and label printing

Inspected all parts

Handled packaging

Blueprint reading and part measurement

Seeking employment 09/2017 - 01/2018

Eley Transportation Monroe, MI 08/2015 - 09/2017

Administrative Assistant

Filed all paperwork records

Performed data entry (QuickBooks and Excel)

Created monthly invoices for clients and insurance companies

Performed all office duties

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