Office Admin Mid Level
Resume:
Hawkins, WI *****
******.*******@*****.***
ANDREA GUNN
OBJECTIVE
Looking for a career as a skilled Office Admin with 10+ years in the industry. Highly adept at handling various responsibilities by prioritizing my tasks, establishing clear deadlines, and finding creative solutions to eliminate obstacles. My experience has equipped me with the necessary tools to succeed in this position.
SKILLS & ABILITIES
Effective time management - 10+ years
Effective teamwork - 10+ years
Multi-tasking - 10+ years
Pro-active - 10+ years
Strong Organizational skills - 10+ years
Process Oriented - 10+ years
Ability to communicate effectively, - 10+ years.
Computer Proficient - 8 years
Strong interpersonal skills - 10+ years
Results-oriented - 10+ years
Adept at Financial records and processing - 9 years
Meticulous File/records maintenance - 10+ years
Client focused - 10+ years
EXPERIENCE
AO GLOBE LIFE, VETERANS BENEFITS REPRESENTATIVE
August 8, 2023 - Current
•Responsible for Contacting Veterans and their families to activate Benefits that the Veteran and his family are entitled to.
•Must have a current license to sell insurance in your state
INDIANHEAD COMMUNITY ACTION AGENCY - FAMILY SERVICES PROGRAM ASSISTANT
Sept 2022 – August 2023
Create spreadsheets, update with current information, and enter in databases as required.
Analyze data and complete program reports required by ICAA and grant funders, including, but not limited to, Executive Summaries, CSBG, HMIS, TEFAP, and Food Pantry reports.
Responsible for collecting and entering performance measure data as per grant(s) requirements.
Create purchase orders and enter into our finance system, MIP. Keep Program required records and reports and submit them by required deadlines.
Ability to trave as required by job-related activities.
Understands and articulates program guidelines from funding sources.
Makes recommendations on work methods, procedures, and policies.
Assists with developing and maintaining work plans, policies, and procedures.
Monitors and reviews SSVF client files for completeness and compliance.
Provides assistance and support in ICAA Connections Thrift Store operations.
Reconcile cash receipts and bank deposits weekly.
In store manager’s absence, assist with daily store functions.
Knowledge of safety precautions necessary in performing work.
Any other duties assigned by the Family Services Director.
INDIANHEAD COMMUNITY ACTION AGENCY – COMMUNITY SERVICES PROGRAM MANAGER
June 2018-Sept 2022
•Supervises Community Services support staff; assigns duties to provide adequate coverage for program responsibilities.
• Plan and coordinate several programs.
•Maintain budget and track expenditures/transactions Coordinates and administers the Community Service Program; provides case management services to participants.
•Develops and maintains database for community services.
•processes and maintains a complete applicant record of documents, activities, contacts, and other relevant information; prepares and ensures proper paperwork is submitted for filing and invoicing.
•Determines eligibility for program participation; conducts face-to-face intake, placement, and progress review meetings.
•enforces contract requirements, monitors progress, problem solves issues related to participants and the agency; amends, extends, or revokes contracts Generates and distributes monthly reports; prepares and distributes appropriate paperwork of completion.
•Verifies completeness and accuracy that contracted obligation is met.
•Develops and refines policies and procedures to ensure program effectiveness • reviews, compiles, and analyzes statistical data and prepares reports Performs other related duties as assigned or directed.
•Oversee several programs, ensuring accurate and prompt reports and invoices • Manage file retention on 5 different programs within the department Complete all ordering and invoicing for all programs within the Community Services department.
• Review policies and procedures for multiple programs
•Responsible for making sure timesheets are received and forwarded to payroll in a timely manner.
•Provide direct service and support to individuals or clients, such as conducting a needs evaluation or resolving complaints.
•Evaluated team member performance and offered constructive feedback. Determined customer eligibility for benefit programs and services.
•Collaborated with team members to identify and accomplish agency objectives.
• Entered client data in centralized database and maintained up-to-date case records for all clients.
•Kept up-to-date, thorough, and accurate case files.
• Provided input for budget development.
•Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential client records and reports.
•Referred clients to partner agencies for additional services.
• Explained program offerings and requirements to clients and answered related questions.
•Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
• Conducted quarterly and annual reviews of direct reports.
INDIANHEAD COMMUNITY ACTION AGENCY – WEATHERIZATION/HOUSING COORDINATOR
Oct. 2010 - June 2018
•Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted Direct activities of professional and technical staff members and volunteers.
• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
•Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
•Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
•Provide direct service and support to individuals or clients, such as conducting a needs evaluation or resolving complaints.
•Research and analyze member or community needs to determine program direction and goals.
•Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
• Performed statistical collection to track tenant communication and applicant data.
EDUCATION
COLORADO TECHNICAL UNIVERSITY ONLINE – ASSOCIATE DEGREE – MEDICAL BILLING AND CODING
GPA of 3.87 and on the Dean’s List
REFERENCES
ANGELA FOX
Case Manager and Health Navigator
******.***@*************.***
SUE KRON
Teller – Ladysmith Federal Savings and Loan
Contact this candidate