Kyle D Coleman

ad0riv@r.postjobfree.com 818-***-**** Calabasas, CA

Management Information Systems

Passionate information technology professional with over 10 years of tech support and project delivery experience. Eager to apply my strong communication and problem-solving skills in a dynamic team setting. Expertise in macOS, Windows, and remote administration tools. TECHNICAL EXPERTISE

• Windows 11

• Mac OS Ventura

• Linux Ubuntu

• Zoom

• Remote Administrator

• Adobe Creative Cloud

• TCP/IP, IPv4, IPv6, LAN, WAN

• AI / VR / XR

• Data Analysis / Tableau

• SQL / Data Automation

• HTML / CSS / Python

• Web Design / SEO

• Backup Systems / RAID / NAS

• Virtual Machine Systems

• VPNs / Multi-hop Networks

• Microsoft 365 / Google Workspace

• Cloud Computing

• Server Management / TrueNAS

EDUCATION

California State University, Sacramento – Bachelor of Science in Management Information Systems Phi Delta Theta – Founding Father & Head Fraternity Representative for Interfraternity Council PROFESSIONAL EXPERIENCE

Malibu Tech Support / Pacific Computers – Calabasas, CA October 2013 – Present Information Technology Technician

• Proven track record of effectively managing information technology projects for companies with up to 30 employees across multiple locations.

• Provided consultative services to customers, identifying technology needs and suggesting cost-effective improvements, resulting in hundreds of dollars in savings on projects.

• Experience working with high-profile clients.

• Resolved clients’ technical issues on-site, remotely, and in-store.

• Trained and delegated tasks to employees, resulting in improved customer satisfaction and increased sales.

• Demonstrated technical proficiency by successfully recovering data from a 25-year-old computer, preserving valuable information for the client.

• Specialized in Data Services, Hardware Support, Software Support, Network Consulting, System Protection & Internet Security, System Maintenance, Customer Service, Service Desk, and Troubleshooting. Independent / Self-Employed - Calabasas, CA 2013 – Present Information Technology Professional

• Expertise in Home, Office, Remote, Routers, Computers, Phones, Tablets, Networking, Virus Removal, Updating Drivers / OS, and Web Design.

• Experienced in supporting Windows, Mac OS, and Linux.

• Installed, repaired, and diagnosed personal computers on-site, remotely, and in-person.

• Provided exceptional customer service by attentively listening to customers' needs to ensure a positive experience.

CERTIFICATIONS

[ Microsoft Office Suite Certified ] [ CompTIA A+ Technician ] ad0riv@r.postjobfree.com 818-***-**** Calabasas, CA 2

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