Customer Service Representative
Resume:
PROFESSIONAL EXPERIENCE
Monterrey Security Company Chicago, IL 8/13/14-Present
UIC Campus Supervisor
Supervise guards and parking garage at east and west campus
Staff Events Person
Secure and monitor all public and private entrances and exits during various events at Grant Park, Soldier Field, UIC Pavilion, Navy Pier, and Millennium Park.
Check all visitors’ and their baggage for contraband.
Trained to observe, report, monitor and secure.
Growing Home Chicago, IL 7/8/2014- 8/1/2015
Production Assistant
Growing and harvesting produce
Packaging produce for sale at market
Organic agriculture landscaping, food service and customer service
Help sale over $20,000 in produce at Green City Market
Presently attending Culinary Art class
Trained in handling knives the proper way
Familiar with cooking with organic vegetables in different recipes
Elite Staffing Aurora, IL 11/2013 – 1/2014
Grinder
Grind springs, Operated G R 82, quality check on parts completed, stock, inventory, document completed assignments.
Cleanslate Chicago, IL 08/2011 – 1/2012
Field Service Representative
Engaged in customer service throughout the day with pedestrians and business owners in order to educate the community on the importance of recycling and the mission of The Cara Program
Provide comprehensive neighborhood beautification services including litter abatement, landscaping, and snow removal responsibilities as assigned each day in various locations
Develop organization and prioritization skills to achieve goals within a strict timeframe
Self-Employed Chicago, IL 01/2007 – 01/2011
Child Care Provider
Responsible for caring for 4 children under the age of 5.
Prepared 3 daily meals and maintained clean household, which included housekeeping duties such as vacuuming, sweeping, and mopping of floors, cleaning windows, emptying out and disposing of garbage, dusting and cleaning furniture, and cleaning kitchens and bathrooms.
Encouraged learning and curiosity by reading stories and engaging children in creating paintings, drawings and artwork.
Salvation Army Minneapolis, MN 11/2006 – 12/2006
Bell Ringer
Greeted pedestrians walking by and solicited donations for Toys for Tots.
Raised $10,800 dollars in funds for Toys for Tots in one year.
Awarded Employee of the Season 2006 for raising the most funds that year.
License and Certification
Illinois Department of Financial and Professional Regulation 2017
PERC License number available upon request
20 hour Certification of Basic Training for a Security Contractor Agency 2015
EDUCATION AND TRAINING
The Cara Program Chicago, IL 07/2011 – Present
Engaged in full-time coursework to strengthen computer literacy, professionalism, customer service skills, teambuilding/conflict management skills, and leadership at rigorous training provider.
Crane Technical High School Chicago, IL 1981
Diploma
Goldie’s Place Chicago, IL 04/2011
OSHA-credited Health & Safety in the Retail Industry Training
PROFESSIONAL REFERENCES
Yolanda Fields
Chief Program Officer
Breakthrough Urban Ministries
402 North St. Louis
Chicago, IL 60624
Clara Porter
Family Advocate
Breakthrough Urban Ministries
402 N. St Louis
Chicago, IL 60624
PERSONAL REFERENCES
Tqunish Hamilton
Lead Advisor NBSAP
3219 W. Carroll
Chicago, IL 60624
Felicia Williams
8444 South Wood
Chicago, IL 60620
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