Customer Service Entry Level

SD Sivira Dapremont

Forney, TX ***** 945-***-**** ***.*********@*****.***

PROFESSIONAL

SUMMARY

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Results-driven medicare accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Lead Conversion

Direct Marketing

Healthcare Common Procedure

Coding System (HCPCS)

Quality Assurance Requirements

Renewing Policies

Medicare Compliance

Sales Strategies

WORK HISTORY MEDICARE SALES AGENT 06/2020 to CURRENT Health Plan One 35 Nutmeg Dr. Suite220 Trumbaull Ct Educated clients on insurance policies and procedures. Analyzed customer needs to provide customized insurance solutions. Met with customers to provide information about available products and policies.

Calculated premiums and established payment methods for sales. LICENSED INSURANCE AGENT 02/2007 to 03/2019

Transamerica Life Insurance Company Metairie, LA Calculated quotes and educated potential clients on insurance options. Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. Provided coverage option information to assist clients in protecting assets. EDUCATION Associate of Science Medical Assisting 06/2007 Blue Cliff College - Metairie, Metairie, LA

Associate of Arts Business Management 07/2004

Gretna Career College, Gretna, LA

Honor roll 2002

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