Data Entry Customer Service

Ashley N. Skipworth MLT(ASCP)CM

Tacoma, WA ****8 • 808-***-**** • ***********@*****.***

Education

Associate of Applied Technology: Medical Laboratory Technology, 09/2023

Clover Park Technical College - Lakewood, WA

Member of Phi Theta Kappa Honor Society

Graduated with a cumulative GPA of 4.0

President's List Fall 2022- Summer 2023

High School diploma: 06/2002

Spanaway Lake High School - Spanaway, WA

Professional Summary

Recently graduated with an Associate of Applied Technology degree and the successful completion of the Medical Laboratory Technician program at Clover Park Technical College in September 2023. I had the opportunity to complete clinical rotations at Madigan Army Medical Center where I gained valuable insight and exposure to the workflow of a busy hospital laboratory.

I am thrilled to begin this new chapter and apply the fundamental knowledge gained in the MLT program along with the extremely beneficial student-intern laboratory experience at Madigan. With 20+ years of retail experience, I am confident these skills will translate to a great work ethic in the lab and enable me to provide the best possible patient care.

Skills

Customer Service

Experience in problem solving, conflict resolution, de-escalation

Active listening skills

Administrative

Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.), Kronos

Computer literacy

Self-motivated and receptive to criticism

Microscopic techniques

Laboratory procedures

Multitasking Abilities

Analytical and Critical Thinking

Data Entry

Organization and Time Management

Excellent Communication

Work History

Student Intern, 05/2023 to 08/2023

Madigan Army Medical Center, MAMC – Joint Base Lewis-McChord

Reported back to instructor to receive day-to-day tasks and responsibilities.

Performed routine tests and daily QC.

Prepared laboratory samples for analysis and performed data entry for accurate reporting.

Prepared reagents and solutions, making readily available during testing for convenience.

Shadowed and performed tests with experienced techs, taking notes and gaining feedback of personal performance.

Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

Paint Sales Associate, 03/2014 to Current

Mclendon Hardware – Puyallup, WA

New team member training facilitator.

Share personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.

Mix paint colors to create custom blends, using paint mixing machine and .

Maintained stock shelves by fronting, facing and straightening products throughout shift.

Operated POS system to total purchases and receive and process cash, credit and debit card payments.

Visual Merchandiser; display products to be more appealing to customers and increase sales.

Operations Supervisor and Administrative Assistant, 10/2002 to 01/2012

Best Buy – Tacoma, WA

Evaluated team member performance and productivity, provided feedback and implemented corrective actions while motivating and training employees to maximize team productivity and confidence.

Managed internal operational standards and productivity targets.

Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Managed customer service area and assisted employees in making good business decisions that would also benefit customers.

Developed business plans around innovation and customer needs.

Create schedules, payroll and tend to daily paperwork and sales reports.

Responsible for store safe and balance cash/check deposits daily.

Certifications

ASCP Certified Medical Laboratory Technician

American Heart Association Basic Life Support (BLS) [4/2023-4/2025]

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