DESIREE GODBOLT

**** **** ******* **** APT *** BALT. MD 21215 *ad0rgz@r.postjobfree.com*

443-***-****

PROGRAM COORDINATOR *CUSTOMER SERVICE MANAGER

OVERVIEW

Returning to the work force. I have more than 20 years of administrative experience. This experience entails but not limited to Case management supervision and training of customer service, outreach and Md state employees and staff. I coordinated programs created curriculum and test for the state of Maryland Department of Juvenile Justice training department. I am also a Certified Medical Assistant Phlebotomist

SUMMARY OF EXPERIENCES

STATE OF MD DEPT OF JUVENILE JUSTICE

TRAINING DIRECTOR /EMPLOYEE SPECIALIST IV

Identify the development and training needs of 250 administration and direct care staff.

Create and implement tests and curriculum.

Responsible for creating and maintaining extensive record management.

Teach CPR, First Aid, Restraints and recognition of abuse and mental health issues.

STATE OF MD DEPT OF JUVENILE JUSTICE

LEAD CASE MANAGER

Develop and implement individual treatment plans for committed youth.

Case management

Counseling

Meditations with parent teachers judges and master’s during court appearances.

Train and shadow new case managers

Conduct group sessions

KARMA ACADEMY KHI SERVICES

SUPERVISOR

Supervise evaluate schedule full and part time direct care staff

Coordinate activities for residents on and off grounds

Case management extensive record keeping

AMERICORP*MCI*VERIZON

SUPERVISOR

Teach train evaluate customer service representatives.

Heavy inbound calls from call centers

Recognized for strong de-escalation skills with customers

EDUCATION/CERTIFICATIONS

Sojourner College, Social Work

MD Correctional Training Commission, Enhanced Instructor

Baltimore City Police Dept, Chaplain*Pastor International Overseer of Churches

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