Administrative Assistant Case Manager
Resume:
EMPLOYMENT HISTORY
JAN, **** - PRESENT
Administrative Assistant, Hanyard Law Office, Atlanta GA
• Decreased client issues by providing thorough assistance and expertise
• Effectively maintained office needs and drafted professional documents, reducing the attorney's workload
• Implemented and maintained efficient filing systems for easy access to important documents and information
• Maintained the management of the office's legal library, ensuring easy accessibility of necessary legal resources for attorney's and support staff
• Coordinated and scheduled attorney meetings, client appointments, and other daily activities to ensure efficient use of time and resources
NOV, 2019 - OCT, 2022
Case Manager, Dekalb County Felony Mental Health Court Case Manager
Responsible for managing client cases and wellbeing, while ensuring quality service in care. Promptly responded to client requests in person, via phone, or email vetting needed services decreasing requests for Coordinator Effectively maintained community relationships to provide client services and donations without 501c3 status Created case management plans with goals and deadlines for achievement which encouraged client success. Worked diligently to stay updated with documenting client notes by designating certain time periods AUG, 2019 - NOV, 2019
Intern, Dekalb County Accountability courts
• Intern
Worked to assist coordinator with running Mental Health court program Developed community relationships with community partners Kept records of client interactions and filed documents. Collaborated with the team to quickly resolve client issues with appropriate action. Effectively managed several clients daily.
JUN, 2018 - AUG, 2018
Intern, Baldwin Solicitors General’s Office
• Intern
Used strong communication skills to collaborate with team members to ensure efficient service. Created and maintained office forms and procedures to assist with administrative tasks. Processed tickets, organized files, prepared files for court Greeted and welcomed clients with a warm, friendly and positive attitude creating a safe space for DV clients. AUG, 2018 - DEC, 2019
Student assistant, Veteran’s Upward Bound
• Student assistant
Used strong communication skills and patience to assist veterans with getting registered for college Effectively assisted Veterans of all ages with the steps of getting accepted to college. Worked as a team to effectively assist individuals with their needs Created a comfortable environment to create veteran retention MAY, 2018
Cashier / Sales, Georgia Bob’s Barbecue
• Cashier / Sales
• Used strong customer service skills to ensure customer satisfaction
• Worked efficiently to ensure customer satisfaction
• Effectively communicated with restaurant personnel
• Greeted customers with a friendly and contagious smile GA, Atlanta
***********@*****.***
KRISOLIN SANFORD
PROFESSIONAL SUMMARY
Reliable, self-confident and resourceful professional assistant with over 4 years of experience with document filings, legal procedures, and professional communications. Excellent with staying organized and maintaining a heavy workload. Superior with the ability to cultivate key relationships and maintain expertise in any field with professional dress and procedures. Professionalism, adaptability, and time management are key to getting the job done. EMPLOYMENT HISTORY
SEP, 2018 - DEC, 2018
Sales Associate, Rainbow Clothing Store
• Ensured Customer satisfaction
• Worked successfully along with others to create healthy work environment EDUCATION
MAY, 2017
High school diploma, Baldwin High School, Milledgeville, Ga Bachelor of Science – Criminal Justice, Georgia State University, Atlanta, GA Real Estate 75hr course, Wardlow Johnson School of Real estate, Atlanta Ga SKILLS
Professionalism Time Management
Adaptability Microsoft Office
Word Excel
PowerPoint Google Suite
Docs Sheets
Slides Microsoft Windows 10
Mac OS X Adobe Acrobat
Communication Organizational
Multitasking Problem-solving
Licensed Notary Resourcefulness
Legal Procedures Scheduling
Key Relationship Building Document Filing
Assistant Client Services
Office Management Client Management
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