Customer Service Call Center

VANESSA GRANT-SAMUEL

*** ****** *****, ****** **

Email · ******************@*****.*** 470-***-****

Customer Service Professional

Providing exceptional service... Building Loyal Relationships... Solving Problems... Increasing Sales

Dynamic Customer Service Professional in Office, Call Center and Retail Store Setting

Productive relationship builder; excel at listening to customer’s needs; articulating benefits

and creating solutions that provide value to the customer.

Highly professional, reliable and able to perform duties with minimal supervision.

Flexible, Hardworking with a determination to succeed.

EXPERIENCE

DATES FROM: NOVEMBER 2018 TO PRESENT

PROJECT COORDINATOR, ABIYAH DESIGNS LLC ATLANTA, GA

Answer all incoming calls and addressed information inquiries, project status and escalated calls for customers.

Provided all clients and customers with a high level of service and dedication in effort to extend relationships and promote future opportunities.

Generated purchase orders using QuickBooks and submitted them to vendors and clients.

Compiled competitive bid packets to win new customer accounts.

Collaborated with clients to gather project requirements.

Attended tradeshows and other industry events to build professional network of vendors and experts.

Monitored budget allowance throughout project implementation.

Maintained close connection with project personnel to quickly identify and resolve problems.

DATES FROM: APRIL 2016 TO NOVEMBER 2018

CUSTOMER RESOLUTIONS SPECIALIST II, IKEA, BALTIMORE, MD

Resolve customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.

Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.

Resolved complaints and claims for escalated customers.

Answering over 200 incoming calls while maintaining department quality assurance standards & KPI’s.

DATES FROM: AUGUST 2014 TO APRIL 2016

SHOWROOM MANAGER, NEXT DAY BLINDS, SILVER SPRINGS, MD

Responsible for budget planning and expense tracking.

Manage Showroom Staff – Hire & Train

Maintain operation records and prepare daily transaction records.

Coordinate storage and consolidation of samples and props.

Increased sales by 40% within the 1st 3 months of starting position.

Manage an operating budget for the showroom.

Achieved and exceeded sale targets for the showroom.

Schedule employees to ensure adequate coverage during sales hours.

Keep displays current. Plan and coordinate installation of new displays.

Assist customers in the selection of window fashions.

Visit job sites as needed to measure or provide client services.

Maintain accurate and organized customer files.

Follow company’s policies and procedures.

EDUCATION

JULY 2010

B ARCH. UNIVERSITY OF TECHNOLOGY SCHOOL OF ARCHITECTURE

APRIL 1990

BACHELOR OF SCIENCE INTERIOR DESIGN, ART INSTITUTE OF FORT LAUDERDALE.

SKILLS

QuickBooks

Microsoft Office – Excel, PowerPoint, Word

Builder Trend

AutoCAD

20/20

Photoshop

Leadership and Volunteer

ASID Membership Director – Maryland 2014-2016

Homeless Shelter – Eastern Family Resources – Baltimore MD

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