Administrative Assistant Customer Service

Arlene Beard

**A Wolkoff Lane

Staten Island, NY 10303

347-***-**** – *******@***.***

Professional Summary

Organized and dedicated professional with years of exceptional customer service experience in fast-paced environments. Self-motivated with exceptional work ethic and ability to perform effectively independently or in a team environment.

Skills

Professional and Courteous Data Entry

Multitasking and Time Management Strong Organizational Skills

Invoice Processing Customer Service

Microsoft Excel QuickBooks

Work History

Feb 2020 to Oct 2023 - Administrative Assistant & Accounts Receivable Clerk, Spartan Brands, Inc. – Port Washington, NY

Maintain same Administrative Assistant responsibilities

Provide assistance and administrative support for the President of Spartan Brands, the Chief Financial Officer and the Vice President as needed

Create invoices for item shipped

Provide support and maintain communication with customers regarding all orders placed.

Managed incoming calls from clients regarding product billing issues, contracts and other general inquiries.

Work with Factor on daily reconciliation of all accounts.

Research and respond to chargeback cases.

Providing quality assurance for each customer.

07/2001 to 01/2020 Administrative/Receptionist, Spartan Brands, Inc. – New York, NY

Managed office inventory by restocking supplies

Sorted and distributed office mail

Prepared packages for shipment, pickup and courier services

Coordinated bookkeeping activities in QuickBooks, entering orders, processing invoice and credit memos

Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

01/93 to 03/2001 Administrative Assistant - J. P. Doumak – New York, NY

Processing and checking customer orders

Establishing credit for customer with factor

Calling customers on past due invoices

Handled receptionist duties

Organized and maintained files

Shipped fabric to customers

Investigated all matter related to lost of packages

Responsible for requisition and inventory of office supplies

Assisted in Bi-annual manual inventory of stock

Education

06/1987 High School Diploma, New Utrecht High School, Brooklyn, NY

References available upon request.

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