Post Job Free

Resume

Sign in

Operations Professional Customer Service

Location:
Leduc, AB, Canada
Posted:
October 31, 2023

Contact this candidate

Resume:

Saju Uthaman

Operations Professional

Phone: 587-***-****

E-mail: ad0rek@r.postjobfree.com

** ****** ********, *****, ******

"I am an ambitious and dedicated Cargo Operations Professional with more than 23 years of experience in the

airline industry. My expertise spans multiple domains, including customer services, aircraft ramp handling, cargo

warehouse management, Certified in dangerous goods Acceptance and Handling. Currently, I am seeking

challenging positions where I can leverage my diverse experience and skills to contribute to the growth of a

dynamic company."

Strengths

I am a dedicated and reliable team player with excellent planning, organizing, analytical, problem-solving, supervisory,

communication, interpersonal, attention to detail, and time management skills.

Skills

Leadership, Problem-Solving, Team Player, Time Management, Communication and Mediation, Organization and

Planning, Adaptability, Analytical Skills, Risk Management, Attention to Detail, Strategic Focus, Stakeholder

Management, Results-Oriented, Microsoft Office Suite

Achievements

Received many appreciations letters from the company for effectively completing last minute set up charters by

overcoming operational challenges with long hours, outstanding teamwork, quick and effective decision taken at

last minute, maximum uplift of cargo by maximize space and revenue and saving fuel by planning every aircraft

on ideal trim line.

Gained extensive hands-on experience in ground handling.

Worked in various warehouse in different stations around the world.

Consistently achieved excellent rating in annual performance review.

Professional profile

Aerotranscargo since November 2020

Cargo Officer

To ensure a safe and successful flight, it's essential to plan ahead and make all necessary ground handling arrangements

for the B747F aircraft. This involves coordinating with the ground handling agent at the departure airport, obtaining

pertinent information about the airport, and being aware of the load specifications.

Emirates Group, Dubai, UAE: June 2004 – October 2019

Warehouse Operation Controller January 2018 – October 2019

The primary objective is to ensure compliance with health, safety, security, and environmental requirements. This

involves conducting spot checks to ensure proper usage of Personal Protective Equipment (PPE) and adherence to safety

protocols. Close collaboration with various departments, authorities, and external agencies is essential to achieve safe

and punctual departures while providing excellent customer service.

Expertise and consultancy advice are offered, particularly concerning abnormal or special cargo, to meet product quality

objectives and safety standards. Strategies are aligned with internal sections and external partners to optimize operational

priorities and capacity utilization safely.

Monitoring the performance of Ground Handling Agents/Cargo Handling Agents is crucial, intervening when needed to

ensure efficient and safe cargo preparation and loading for on-time departures. The focus on revenue generation involves

optimizing capacity without compromising safety, schedules, or product quality.

Training and development opportunities are provided to enhance staff performance and efficiency, contributing to their

career growth. Meetings with customers are scheduled to elevate service standards and overall customer experience.

Cargo Operation Engineering/Loadmaster September 2012 – December 2017

The main responsibility is to provide approval for odd-sized shipments and special cargo. Additionally, the role involves

developing engineering and technical expertise within SkyCargo to ensure safe transportation of heavy, out-sized cargo,

and other specialized cargo types. This aims to expand services and meet diverse customer needs while maintaining

strict safety standards.

The objective is to plan ahead of the flight and ensure all ground handling arrangements are in place. This includes

obtaining information about the ground handling agent, airport, and load specifications. Safe loading of the B777F

aircraft is a priority, achieved by preparing the weight and balance to meet all safety requirements for a successful

departure.

Loadcontrol Officer June 2004 till August 2012

All weight and balance activities are conducted in strict accordance with the Standard Operating Procedures (SOPs).

These procedures ensure compliance with company guidelines, customer airline requirements, state regulations, and out

station protocols. Timelines and requirements are diligently followed to maintain operational efficiency.

Effective planning is employed to optimize payload uplift, aiming to maximize revenue for the customer. By adhering to

these practices, the process ensures a safe and efficient operation while meeting the company's financial objectives and

delivering quality service to the customer airline.

Cambata Aviation Ltd., Delhi, India December 1996 - June 2004

Duty Officer

As the responsible authority, the main duties encompass various aspects of airline operations and staff management:

Education

PGDBM(Operation and Logistics) from NMIMS Mumbai Perusing

BA (Hons) Geography from Delhi University 1993-1996.

Postgraduate Advance Diploma in computers from I.C.S. 1993 -1995

Work style

I am a dedicated team player with a positive attitude, capable of juggling multiple tasks effortlessly. I thrive in dynamic

environments and am a fast learner, always striving to improve. My expertise in ground handling and experience in the

aviation industry make me a competitive candidate. I can handle crises with a rational mind and adapt well to new

challenges.

Saju Uthaman



Contact this candidate