JEFF C. ISLER

** ******* ******

Hamden, CT *****

203-***-**** Jeffisler27@outlook.com

WORK EXPERIENCE

DXC Technology, Meriden CT 1995 – 2022

Tape Librarian 06/04 -11/22

• Provided project management of classified data for a large variety of companies, from vendor intake to file storage and data recovery

• Managed 1000+ tapes using a variety of software & hardware and applied a physical filing system to ensure all tapes were organized and easily retrieved upon clients’ request

• Designed a system for on-the-job training of new hires

• Planned and led tape audit & recovery drills for disaster prevention

• Utilized Microsoft Office; Outlook, and Teams to actively communicate with clients, retain general documentation, and attend meetings; Word and Excel to create documents for client purposes and for auditing onsite and offsite tapes

• Managed Workday for requesting time off and continued ethics and cyber security training Console Operator Assistant 04/96 - 06/04

• Provided technical telephone support for internal end users on routine hardware and software problems, including operating system support, application support, system access problems, and database support

• Troubleshot and diagnosed basic problems with computer equipment

• Organized clients’ tapes in specific areas of the building and retrieved client tapes to place in the computer drive

• Prepared computer tape backups to send offsite for storage for a set time as well as receive tapes from offsite storage for client use

• Received special instructions from eight different Console Operators to retrieve specific tapes for various clients

Print Operator 10/95 - 04/96

• Controlled, organized, and monitored the flow of printed materials

• Ensured that all printed materials were ready for pickup and delivery to customers

• Handled issues that occurred during printing to ensure smooth operation TECHNICAL SKILLS

Microso Word, Excel, Outlook, and Teams; Workday; AS400 Tape Backup System EDUCATION

Greater New Haven State Technical College, New Haven, CT Certified Electronic Technician