Administration
Resume:
North Port, FL *****
*************@*****.***
linkedin.com/in/tawnee-jackson
*.**********@*******.********
iversity.edu
SKILLS
• Inventory Management
• Cashier
• Housekeeping
• Teaching
• Caregiving
• Delivery Driver Experience
• Restaurant Experience
• Shift Management
Developmental Disabilities
Experience
•
• Food Safety
• Profit & Loss
• Payroll
• Management
• Assistant Manager Experience
• Merchandising
• Food Preparation
• Recruiting
• Retail Sales
• Cooking
• Budgeting
• Restaurant Management
• Customer Retention
• Workflow Planning
• Staff Supervision
• Schedule Management
• Operations Oversight
• Service Quality Improvement
• P&L Management
Tawnee Jackson
EXPERIENCE
October 2019 - Current
General Manager Dunkin' Donuts Venice, FL
April 2018 - May 2019
PCA Personal Care Assistant Westmoreland county homemakers Greensburg, PA
Manage the operations of restaurant and be responsible for achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards
•
Be accountable for all aspects of restaurant operations and administration, ensuring execution of all tasks and systems to guarantee maximum guest satisfaction and a quality work environment
•
Hiring, training, team player, food safety, CML orders, DCP orders, labor control, and inventory.
•
Established and maintained effective communication with staff members to ensure efficient operations.
•
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
•
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
•
Coordinated training activities for employees to ensure compliance with company policies and procedures.
•
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
•
Ensured compliance with local health department regulations regarding food safety standards.
•
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
•
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations
•
• Created schedules and monitored payroll to remain within budget. Tracked monthly sales to generate reports for business development planning.
•
• Administered employee discipline through verbal and written warnings. Managed inventory levels and conducted corrective action planning to minimize long-term costs.
•
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
•
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
•
Day program specialist, as well as in-home care for a client with intellectual disabilities.
•
• Experience with Traumatic head- injury, elderly, dementia. Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
•
• Provided personal care assistance to elderly and disabled individuals in Schedule Interview LinkedIn Resume Received
• Business Administration
• Sales
• Expense Control
Customer Relationship
Management
•
• Facility Management
• Staffing
• Budgeting and Cost
• Strategy
Salary Structure/Compensation
Analysis
•
• Staff Management
• Communication Skills
• Profit Generation
Organizational Restructure and
Change
•
• Purchasing and Planning
• Analytical Skills
• Time Management
• Performance Analysis
• Purchasing
• Time and Resource Optimization
• Relationship Building
• Supervision and Training
• Operations Management
• Budget Forecasts
• Safety Assurance
Sales Planning and
Implementation
•
• Deadline-Oriented
• Performance
• Strategic Planning
• Risk Management
• Team Oversight
• Data Review
• Team Training and Development
• Administrative Skills
• Safety Protocol
Budgeting and Cost Control
Strategies
•
• Problem Resolution
• Team Leadership
• Budget Analysis
Verbal and Written
Communication
•
• Operations Start-Up
• Team Player
• Profit and Loss Accountability
• Change Implementation
Top Talent Recruiting, Hiring, and
Retention
•
• PC Competent
• Motivation
• Training and Development
• Succession Planning
September 2017 - October 2018
Associate Italian Village Pizzeria & Restaurant Greensburg, PA November 2015 - September 2017
Dunkin Donuts Shift Leader Heartland restaurant group Greensburg, PA
their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Maintained accurate records of client care services provided on a daily basis.
•
Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
•
Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
•
Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
•
Accompanied clients to doctor's appointments and outings when necessary.
•
Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
•
Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
•
• Transported clients from one location to another in an efficient manner. Assisted patients with recreational activities such as reading books or playing board games.
•
Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
•
Gave reminders about hygiene practices like brushing teeth or combing hair.
•
Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
•
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns..
•
Documented and reported observations of patient behavior, complaints or physical symptoms.
•
• Safeguarded patient privacy with strict adherence to HIPAA protocols. Administered medications and educated patients and families on correct at-home administration.
•
• Verified credit card charges against purchase receipts for accuracy. Reported any discrepancies or errors in pricing or inventory levels to management.
•
• Performed cash register functions accurately and efficiently.
• Processed payments using point-of-sale systems.
• Built relationships with customers by providing friendly customer service. Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
•
• Placed special orders or called other stores to find desired items.
• Shift leader at Dunkin'
Provided exceptional customer service and maintained a positive attitude throughout the shift.
•
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
•
Monitored employee performance to ensure compliance with company policies and procedures.
•
SUMMARY
MANAGEMENT RELEVENCE:
Highly driven General Manager
successful at implementing
strategic approaches to drive
profitability and sales. Recognized
for performance excellence in
operations and customer care.
Successful at motivating, training
and developing team members to
drive profitability in highly
competitive environment. 3 years
experience as a general manager 1
year assistant manager, 4 years
crew leader.
Healthcare Assistance Relevance:
Committed Personal Care
Assistant well-versed in assisting
and supervising clients in daily
activities, including meal
preparation and basic
housekeeping. Compassionate and
patient with strong background in
client care. Highly-motivated
employee with desire to take on
new challenges. Strong worth ethic,
adaptability and exceptional
interpersonal skills. Adept at
working effectively unsupervised
and quickly mastering new skills.
Food Service Industry/Delivery
Services-
Dedicated restaurant worker with
experience for 3 years (in addition
to Dunkin) in cooking food and
driving to customer locations.
Focused on completing deliveries
quickly to meet busy daily demand.
Offering strong work ethic, attention
to detail and reliable transportation.
January 2015 - January 2016
Delivery Driver Papa John's Greensburg, PA
January 2014 - January 2015
DSS Community Living Care Greensburg, PA
• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally. Inspected food preparation areas to ensure proper sanitation standards were met at all times.
•
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
•
Adhered to all health code regulations while preparing food items for customers.
•
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
•
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
•
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
•
Delegated tasks to employees and monitored activities and task completion.
•
• Checked orders for quality and completeness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
•
• Delivery driver at Papa John's.
• Pizza maker at papa John's
• Assisted in store duties in down time.
Maintained accurate records of goods delivered and collected payments as required.
•
Provided excellent customer service by answering inquiries about products or services being delivered.
•
• Followed safety protocols.
• Handled merchandise in accordance with product handling standards. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
•
• Presented order bills and collected payments for deliveries.
• Direct care support in homebase setting but still facility-based Worked with two clients with intellectual disabilities, assisted in everyday activities outings, preparation, hygiene, learning, quality of life experiences
•
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction.
•
Maintained updated knowledge through continuing education and advanced training.
•
• Medication counts and administration.
Maintained accurate records of medication administration, patient progress notes, laboratory results, and other related documents.
•
• Drove clients to day program
EDUCATION AND TRAINING
June 2013
GED
Commonwealth of PA Dept. of Ed., Harrisburg, PA
GED 6/19/13
Score of 2950
PA resident passed Diploma #1714840 issues on 6/20/2013 Some College (No Degree) Business Administration/ Finance Keiser University, Sarasota, FL
Some College (No Degree) Human Service/ Psychology Westmoreland County Community College, Youngwood, PA
• 3.5 GPA
• Awarded Florida access to better learning, ABLE
• Awarded Florida Student Assistant Grant, FSAG
• Florida Bright Futures, Tawnee Jackson
• Awarded Florida Prepaid, Florida Prepaid
• Completed Intro to marketing Grade A
Completed Speech Communication with an 89.98 Final grade B (.2 away from an A)
•
• currently in Principles of Management
• Research: AirBnB Marketing Mix project 92/100%
• Informative speech on Fundamentals of credit building
• Fall of 2015 - Dean's List
• Fall of 2016 - Dean's List
• Spring of 2016 - Dean's List
• 3.83 GPA
• Final Grade: A- General Psychology
• Final Grade: B- Foundations of Algebra
• Final Grade: B - Intro to Philosophy
• Final Grade: A- Intermediate Algebra
• Final Grade: A -College Writing
• Final Grade: B- College Literacy 2
• Final Grade: A- Principals of Sociology
• Final Grade: A- Micro computer concepts
CERTIFICATIONS
• Food Safety Certification
• First Aid Certification
• CPR Certification
• Fire Safety Certification
• ServSafe
WORK AUTHORIZATION
• Willing To Relocate: Anywhere
• Title: general manager
• Home health aide
REFERENCES
References available upon request.
Contact this candidate