MARK ERIK SMYKAJ

Parlin, New Jersey *****

732-***-****

ad0rdb@r.postjobfree.com

https://www.linkedin.com/in/mark-smykaj-b0881833

SUMMARY

A highly proficient and solution-focused IT support technician, with multifaceted experience in hardware and software installation, troubleshooting, repair, incident management, preventive maintenance, quality assurance, cross-functional team collaboration, and customer service. A proven aptitude for resolving complex technical issues, optimizing performance of various hardware and operating systems, and ensuring client satisfaction through a keen attention to detail and dynamic forward-thinking. Leverages exemplary leadership, analytical, and communication skills to provide sustainable IT solutions, while perpetually redefining expectations.

TECHNICAL SKILLS

Operating Systems: Windows 7, 8, 8.1, 10 Environments

Hardware: Laptops and Desktops, Servers, Monitors, Docking Stations, Port Replicators, Printers, Mobile Devices, Tablets

Applications: Microsoft Office Suite, OneDrive, Microsoft Teams, Skype, ServiceNow, SCCM, Cisco AnyConnect and Webex, LogMeIn Remote Support, Bomgar Remote Support

Security Software: BitLocker (MBAM), Zscaler, Windows Defender, Carbon Black, Symantec Endpoint Manager

EXPERIENCE

ABBOTT RAPID DIAGNOSTICS, Freehold, New Jersey (formerly ALERE, INC.)

IS Site Support Lead, 2015-2023

Provided on-site and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Investigated, prioritized, and resolved issues in a timely manner for incident management (logging and resolving or escalation) in ticketing software system.

Installed and configured desktops and laptops with company-approved and required software (Windows OS, MS Office, ERP system) through SCCM imaging process.

Performed patch management (Windows Update, SEP virus scan, web security applications) of both company workstations and servers via SCCM.

Managed user profiles in Active Directory (creating, adding, deleting, changing, password resets).

Conducted basic LAN / WAN / WiFi patching and troubleshooting.

Participated in multiple site projects, such as re-IPing, domain consolidation, e-mail migration, and several other network refresh projects.

Collaborated with network, desktop engineering, telecommunications, server, collaboration and Cloud services, and ERP teams, project managers, and global service desk to maintain a consistent quality of service.

Migrated servers, switches, software applications, domain names, and e-mail from Alere to Abbott systems. Decommissioned old servers and other hardware after acquisition.

TECHEAD, Fort Dix, New Jersey

Junior NetOps / Desktop Support Technician, 2014-2015

Installed, configured, serviced, repaired, and maintained hardware and software for information technology systems in both a stand-alone and client-server environment.

Troubleshot, evaluated, and resolved local area network issues, patching cables and port activations.

IT CONTRACTOR, Parlin, New Jersey

PC / Laptop Refresh and Deployment Technician, 2012-2014

Served as desktop support technician at Monmouth Medical Center (via Insight Global, Inc.); supported PCs, laptops, WYSE mobile workstations, medical, and general software applications, and performed data migration for machines transitioning from Windows XP to Windows 7.

Executed tasks as member of Build Team at JPMorgan Chase Bank (via Insight Enterprises, Inc.) for nationwide upgrade and redeployment of over 5,000 mortgage loan officer laptops from Windows XP to Windows 7.

Supported PC Refresh project for U.S. Army Core of Engineers (via AllStaff Technical Solutions, Inc.), which involved user PC swaps and upgrades; responsibilities included imaging PCs and laptops, adding users to Active Directory and domains, installing and updating software, and migrating data.

Assisted in PNC Bank PC refresh project (via Sullivan and Cogliano Co.); performed tasks such as PC swaps, updates, software installation, upgrades, integration, and addition of existing printers and other network peripherals.

ADDITIONAL EXPERIENCE

HARRIS IT SERVICES, Fort Monmouth, New Jersey, Information Systems Administrator / Technical Support, 2004-2011. Set up, maintained, and repaired personal computers and laptops, laser and inkjet printers, peripherals, and other electronic equipment in both stand-alone and network environments. Assisted software and network administrators with software installations and proper configuration of hardware devices. Served as certified Dell online dispatch service technician responsible for troubleshooting, ordering, and receiving of replacement parts, and repairing of Dell in warranty laptops and PCs. Assisted government personnel with sanitation and disposal of unclassified hard drives with required DOD-approved software.

TFE TECHNOLOGY HOLDINGS, LLC, Fort Monmouth, New Jersey, Senior Maintenance Engineer, 1999-2004. Set up, maintained, and repaired personal computers and laptops, laser and inkjet printers, peripherals, and other various electronic equipment in both stand-alone and network environments. Assisted software and network administrators with software installations and proper configuration of hardware devices.

GATEWAY 2000, INC., Livingston, New Jersey, Level II Service Technician, 1998-1999. Diagnosed, troubleshot, repaired, upgraded, serviced, and maintained inventory of warrantied and out-of-warranty personal computers and laptops. Provided support for sales department by providing technical explanations in response to customer inquiries related to hardware and software issues. Assisted management in decision-making for more efficient service center operations and led training of new technicians.

EDUCATION

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY, Newark, New Jersey

Bachelor of Science, Marketing

CERTIFICATIONS

CompTIA Security+ Certified, Expired

CompTIA A+ Certified, Expired

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