Customer Service Representative

Location:

Posted:

October 31, 2023

Kelli Wilson

Professional Experience

Customer Service Representative October 2018-October 2023 Wells Fargo Bank

• Customer service calls for banking needs

• Help customers with website and app navigation

• Educate customers on banking processes and policies

• Deescalate customers upset with their banking experience

• Operate in house banking program

Customer Service Representative May 2016 - June 2018 Sykes Enterprises Call Center

• Field calls in the fraud department of Capital One

• Assist customers with issues concerning their account

• Deescalate customers upset with their banking experience Circulation Manager August 2008 - February 2016 Morris Multimedia

• Manage daily circulation operations

• Contract and duty management with 25 staff members

• Scheduling and logistics for 25 staff members and approximately 50 delivery routes

• Cover unfilled delivery routes

• Customer billing / Contract accounting

• Collection of monies on

• General customer service and community relations Leasing Agent June 2006 - July 2007 Lake Park Apartments

• Handle application process and screening

• Running credit checks

• Writing and explaining contracts to potential tenants

• Yearly resident inspections

• General customer service and sales

Skills

• Excellent customer service and conflict management skills

• Managing and supervising team members

• Following strict procedures

• Managing and protecting sensitive personal information

• Limited proficiency with Microsoft Excel

• Excellent time management skills

References

Available upon request