Salesforce Administrator Project Management
Resume:
Ika Setzhan
Houston, TX
**********@*****.***
https://www.linkedin.com/in/ika-setzhan
SUMMARY
5+ years of experience in the Salesforce platform both as a Certified CPQ, Salesforce Administrator and Developer (PD1) Platform App Builder with good knowledge of Sales and Service, and Experience Clouds.
Implemented Customization, Security Access, Workflow rules, Approval Process, and Validation Rules.
Experienced with Screen Flow, Record Trigger Flow, Auto - launched Flow, and Scheduled Flow.
Build Reports and Dashboards, as well as Custom reports meeting business requirements.
Identify and have very good hands-on experience in creating Master-detail and Lookup relationships on the objects and junction objects.
Good hands-on in developing and customizing Custom Applications, Objects, and Fields, Email templates.
Configured Profiles, Field-Level Security, Permission Sets, OWD, Role Hierarchy, Sharing Settings, and Manual Sharing.
Dealt with Users, Queues, and Groups, Sales Cloud Automation (Web-to-Lead, Lead Auto-Response Rules, Lead Assignment Rules, and Lead Process).
Service Cloud Automation (Web-to-Case, Case Auto-Response Rules, Case Assignment Rules, Case Escalation Rule).
Good knowledge of how to integrate with third-party systems using Rest API to design and support web services platforms.
Apex classes, Apex triggers, Asynchronous Apex, Apex test Classes.
Experience creating Lightning Web Components (LWC).
Customized Page layout, Search Layout, and other components as per requirements.
Experienced in data exporting and importing using Data Import Wizard, Data Loader, and Workbench.
Excellent knowledge of Configuration, Customization, and Implementation of Salesforce.com.
Created and designated a Partner Site with Experience Cloud.
Flexible communication, interpersonal and organizational skills.
Fluent understanding of project management, Software Development Life Cycle (SDLC) & Application Maintenance.
Experienced with Salesforce outbound and inbound Change Sets and deployment.
TECHNICAL SKILLS
Salesforce Lightning Components
Apex classes, Unit test classes, Apex Triggers
Database (SOQL)
Apex integrations for REST services
LWC, Apex, JavaScript, CSS, HTML
VS Code, Workbench, Postman
Salesforce Change Set, GitHub
Data Loader, Import & Export Wizard
CPQ
Agile Methodologies
Jira, Trello Project Management Tool
Team Player
EXPERIENCE
AAGA TECHNOLOGIES LLC Houston, TX August 2021 – Present
Salesforce Administrator/Developer,
Developed Apex Classes, Apex Triggers, Workflow, and Approval Processes using Annotations for various functional needs in the application.
Developed Customized Reports and a Dynamic dashboard.
Data Loader and Data Import and Export Wizard.
Implemented Sales Cloud like Web-to-Lead and Service Cloud as a Web-to-Case.
Managed Users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
Created Formula Fields, Validation Rules, Flows (Screen and Auto Launched), and Approvals for the flexibility and functionality of the force platform application.
Designed, and deployed using Change Set the Custom objects, Page layouts, Custom tabs, and Components.
Hands-on experience with Lightning Web Components and Lightning App Builder.
Used Data Loader and Workbench to insert, update, and bulk import or export data from Salesforce.com objects.
MANKZ LLC Houston, TX May 2018 – August 2021
Salesforce Administrator
Created Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approval processes, Workflow, Validation Rules, Reports, Dashboards, Tasks, and Actions.
Having very good hands-on experience in creating Lookup and Master-detail relationships on the objects and Junction objects.
Performed systematic CRM updates as needed including bulk edits, and record reassignments.
Configured and maintained Custom Objects, Fields, Record Types, Page and Search Layouts, Validation Rules, Approval Processes, and Installed Packages (Managed, Unmanaged).
Implemented Web-to-Lead process, Approval Request using Approval Process (email templates and email alerts), and Flow.
Researched new Applications and the benefits for each of the teams, Reporting, Sales, Service, and Experience Clouds.
EDUCATION
Houston Community College
The Control and Validation Committee in Education and Science
Under The Ministry of Education and Science of The Republic of Kazakhstan
Candidate’s Degree in Economic Sciences
CERTIFICATIONS
Salesforce Certified Administrator
Salesforce Platform Developer-1
Platform App Builder
CPQ
SUPER BADGES
Business Administration Specialist
Admin Super Set
Lightning Experience Reports & Dashboards Specialist
Process Automation Specialist
Security Specialist
App Customization Specialist
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