Customer Service Human Resources

Yvette N. Walker

*** **** ***** **., *****, NY **457 • 347-***-****• **********@*****.***

EXPERIENCE

Ambassador New York, NY

Porter/Kitchen Aide 06/2016-Present

Maintain smooth operations and delivery of meals and kitchen sanitation

Inspect kitchen to observe food preparation, food appearance and cleanliness of production and service area

Sweep and mop a residential women’s facility

Replenish necessities in the restrooms and dispose of trash

Serve meals to the residents on a daily basis

CUCS Consumer Advisory Board New York, NY

Board Member 06/2013-Present

Provide recommendations on how to improve consumer and service provider relations

Attend monthly meetings to collaborate with other advisory members to streamline services

Encourage engagement from consumers in the community

NYC Human Resources Administration Bronx, NY

Receptionist/ Clerical Aide 06/2009- 07/2015

Assisted with daily scanning, filing and organizing

Responsible for mail deliveries, opening, sorting and distributing correspondences to appropriate recipients

Provided general office support as needed, worked closely with supervisor to ensure smooth operation of office and provided customer service to clients

Universal Survey

New York, NY

Interviewer

08/2013- 01/2014

Greeted customers via telephone calls to conduct surveys related to a variety of topics

Delivered friendly customer service to survey participants

Maintained and submitted records of participant responses and report to shift supervisor nightly

NYC Dept. of Parks & Recreation

Queens, NY

Seasonal Park Aide

06/2010- 01/2011

Performed exterior maintenance duties throughout several parks and playgrounds throughout the five boroughs

Ensured all park policies and procedures were followed daily to guarantee safety at all times

Painted park structures and reported any and all vandalism to direct supervisor

New York City Housing Authority

Brooklyn, NY

Community Assistant/Case Worker

07/1999- 05/2005

Supported management and social service staff in a collaborative effort to provided services to tenants

Conducted client interviews and assessments, managed a caseload of diverse individuals with a wide range of specific needs; both immediate and long-term

Reported client progress, concerns to facilitate the highest quality of outcomes

EDUCATION & CERIFICATIONS

Narcan Certified-NYC- November 2017

Food Handler’s Certificate-NYC - July 2016

Pacific High School, Brooklyn NY – HS Diploma

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