Agile Coach

Nelson DeMelo

Phone 508-***-****

Email ***********@*****.***

ABOUT ME

Agile professional seeking a strategic role to help a company on their agile transformation journey. My experience with engaging change management, risk, executives, and organizing resources around the organization’s transformational goals, will help excel delivery and productivity to the company. In addition to the collaborative work, I have a track record of utilizing my experience and agile tools for training and coaching individuals to improve productivity and grow leaders.

ICP-ACC, CSM,CSP, CSP-PO, CSP-SM, ICP-ATF, RS@SP, SAFe-SSM

EXPERIENCE

AGILE COACH (C0NSULTANT)— Eversource Energy, July 2023 - Present

Created executive level Quick Reference Guides to guide them on how to best support the transformation

Introduced and facilitated training for retrospectives

Created a company Agile Playbook to drive consistency in how Agile is applied

Facilitated Scrum and SAFe training for over 100 employees

Created an Agile Community of Practice for Scrum Masters and Release Engineers

Co-created an Agile assessment tool to identify opportunities for teams to improve

BUSINESS ADVSIOR — Fisher Bus Inc, Oct 2022 - Present

Led effort to install security surveillance on all properties

Managed RFP process for vendors

Oversight of project to upgrade entertainment on all coaches

Upgraded the entire business to a modern, faster and safe server network

Improved processes to save 2 FTEs; booking tours, managing vehicle schedules.

Worked with marketing partner to engage with past customers resulting in 5% increase in return business

AGILE PRODUCT MANAGER/CHIEF SCUM MASTER — Embrace Home Loans, September 2021 – December 2022

Successfully launched 3 scrum teams from a legacy group of individuals

Launched first enterprise roadmap to bring transparency to C Suite

Used DevOps to manage team backlogs and organize teams around prioritized work

Led team to increase velocity by 82% in 3 months and decrease churn by 100%

Coached stakeholders on how to work with Scrum teams to achieve business goals

AGILE COACH DIGITAL BANKING — Citizens Bank, August 2017 - July 2018

Spearheaded Agile transformation efforts with 7 Scrum teams

Held monthly retrospectives with Scrum Masters and Product Owners

Introduced story mapping for new products

Created and facilitated 7 training modules including Estimating, Story Mapping, and Scrum@Scale

Launched the first scaled Scrum model in the bank

Improved overall team velocities by over 60%

Successfully transformed waterfall sprints into true Scrum sprints with focus on business value not technical fragments

Worked with executive leadership to shape and prioritize an organizational roadmap

Created an intake process to vet requests against enterprise goals

Increased releases from one1 per quarter to 1 per Month

AGILE COACH/SCRUM MASTER — Computershare, June 2014 - August 2017

Led effort in MA to deploy Agile principles and Scrum framework

Scrum Master for 2 Scrum teams

Delivered Scrum and Product Owner training for Scrum team members and management

Created and facilitated training and workshops

Calibrated with global development teams

Worked with cross-functional and distributed teams

Address team obstacles/impediments

EDUCATION

BUSINESS MANAGEMENT — University of Phoenix

Braintree, MA

CERTIFICATIONS/SKILLS

ICP- Agile Certified Coach

ICP- Certified Agile Team Facilitation

Certified Scrum Master

Professional Scrum Master

Scrum@Scale Certified

SAFE Certified SM

CI/CD

Certified Scrum Professional

JIRA

Confluence

Slack

MS Teams

DevOps

QA

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