Thuan Ngo

***** ********* *******, **********, ** 20148

571-***-****

ad0r7i@r.postjobfree.com

High level of professionalism, honesty, and drive with a passion to excel. Strong analytical, problem solving, and multi-tasking skills. Demonstrated ability to work effectively with minimal supervision

Education: South-Eastern University (Washington, DC)

Bachelor of Science Business Management Information Systems

Work Milestone Technologies - Data Center Technician IC3

Experience: April 2022 - Present

•Pull required inventory as defined and update inventory systems accurately

•Manage the ticket process effectively and prioritize issues

•Install, troubleshoot, and maintain servers, networking equipment and cabling

•Assist in rack movement, boarding, and delivery

•Collaborate with other teams to support and apply diagnostic methods for troubleshooting

•Manage Decommission Processes, co-ordinate with third party companies and make sure all teams follow SOP (Standard Operation Procedure)

•Handle all Networking issues with in data center, work closely with NetOps team for deep dive and troubleshooting complex Networking/Link issues

•In charge of On-Call for high priority matters, switch replacement, switch build, switch recover.

Amazon Web Services (AWS) - Data Center Technician L4

November 2018 - April 2022

•Helped construct the world’s largest cloud infrastructure and enforced Amazon Security Best Practices

•Designed, installed, and maintained AWS Cloud Computing Infrastructure

•Maintained a high level of system reliability by prioritizing and resolving problems efficiently

•Acted as Data Center point of contact for all high severity issues (Sev2 and/or Rackdown)

•Handled physical replacement of server and network device parts (Load Balancer, Juniper)

•Investigated and solved Linux server issues while defining metrics to increase our customer uptime

•Researched technical issues from systems through networking to power/mechanical

•Interacted with third-party vendors & contractors

•Remediated physical layer outages in both systems & network

•Solved issues related to physical power issues on racks

•Installed & configured racks of hosts in line with internal SLAs

•Triaged & problem solved trouble tickets for all devices within the region

•Engaged with remote Hands & Eyes in EU Regional CloudFront POPs

Greater Washington Financial - Business Development & Talent Acquisition

September 2017 - November 2018

•Started and managed independent branch of New York Life

•Analyzed credit reports and verified accuracy of all information with the clients

•Negotiated with credit bureaus to remove inaccurate, obsolete, and erroneous items from credit profiles

•Advised and educated clients on credit needs, acquiring debt, and managing debt

•Built strong relationships with clients and expanded business through referrals

•Assessed market competition by comparing the company’s product to competitors’ products

•Recruited and developed a sales team of 30 individuals who become professional consultants

•Maintained professional and technical knowledge by attending educational workshops, reading professional publications, and establishing personal networks

Hard Skills: Proficient in MS Office, G-Suite, Windows, MacOS, Android, and Linux, Troubleshooting

Soft Skills: Self-motivated, analytical, driven to excel with accuracy and proficiency, team player, proactive, collaborator, high emotional intelligence

Contact this candidate