Customer Service Administrative Assistant

LASONIA MILLER

Richmond, Virginia ***** 804-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Self-directed and accomplished professional, providing superior customer service, offering strong analytical and detailed oriented skills with a passion for excellence. I’m an overachieving, consumer-obsessed professional with several years of experience in the hospitality industry with the ability to adapt and utilize my service professionalism in any industry. I offer exquisite written and verbal communication skills that enhances consumers experience whether, in-person or over the phone with a polished, professional and friendly demeanor. Dedicated to achieving consumer satisfaction as well as meeting or exceeding company expectations. Efficiently establish rapport with consumers and build positive, cohesive relationships with co-workers and management. Comfortable working in a fast-paced environment and competent at multi-tasking. Energetic and enthusiastic self- starter with proficiency in a variety of skill sets ready to take on new opportunities and challenges. EXPERIENCE

Rhino Firearms and Security

Administrative Assistant March 2021- Present

Schedule and coordinate consultations, meetings, and training classes

Utilize Microsoft Office Suite to maintain and organize clients information and transactions, along with constructing presentations and supporting documentation for training classes.

Handle multiple phone and email inquiries, manage inventory, prepare weekly reports, etc. Wyndham Virginia Crossing

Hospitality Lead June 2013 – February 2023

Provided high-quality cleaning procedures in compliance with 5-Star hotel standards and policies, maintaining an exceptional safe, healthy and comfortable environment for guests to enjoy.

Reported any damage, maintenance problems, safety issues, and potential hazards to management and maintenance, ensuring 100% adherence to safety code procedures.

Demonstrated leadership skills by taking the initiative to assist floor managers with meeting deadlines, managing inventory, and performing other duties as necessary to enhance business production. EDUCATION

Jamesville High School, Jamesville, NC

General Education Studies September 1984 – June 1988