Customer Service Representative
Resume:
RAMIR RISARE BROFAS
Long Beach CA 90802
ad0r2f@r.postjobfree.com
I am looking for a company that I can grow with. I am attending DeVry University now to get my Bachelor’s degree in higher education. I prefer to remain with a single company throughout my career, growing with the company and applying my skills to benefit myself and the company.
PROFESSIONAL EXPERIENCE
APRIL 2020 - MAY 2020
NURSING ASSISTANT
My duties are providing basic care tasks for patients, like grooming, dressing, bathing, eating, and exercising. I also assist the nursing staff with medical tasks like taking blood, monitoring vitals with medical equipment and reporting patient behavior and wellbeing.
MARCH 2017 – MAY 2017
CUSTOMER SERVICE REPRESENTATIVE; CATALINA EXPRESS
Responsible for answering the phone and making reservations; Three months later I was promoted to Customer Resolution department; assigned to resolve customer’s concerns in compliance with the company guidelines. AUGUST 2014 – AUGUST 2016
EMAIL CARE SUPPORT; ALTA RESOURCES PHILIPPINES
• Email based support for Disney Movies Anywhere App
• Customer support for Disney Movie Rewards
• Provided services to customers, such as order placement or account information
• Email based support for FUNimation.com
• Social Media Specialist (Facebook, Twitter)
JULY 2012 – MARCH 2014
CUSTOMER SERVICE REPRESENTATIVE; TELEPERFORMANCE EDSA, NCR, PHILIPPINES
• Customer care support for Sprint
1625 E. Appleton St. Unit 1H Long Beach California 90802 ad0r2f@r.postjobfree.com 562-***-****
• Providing services to customers, such as order placement, device activation, billing issues and device troubleshooting
ACCOMPLISHMENTS
• I was awarded the “ACE of Hearts” honor for showing outstanding performance related to a project, specific task, or key action resulting in advancement towards a strategic mandate. The Ace of hearts is the second highest honor that can be awarded to a customer service representative at Alta Resources Philippines.
• Selected to be the quality control analyst for a seasonal project for the company. Responsible for reviewing all data and reporting any suspicious, fraudulent or irregularities to project manager.
• Promoted to the position of social media specialist in the first five months of my employment, making me responsible for the monitoring and resolving post resolution issues on the company’s social media accounts. EDUCATION
AUGUST 2017 – GRADUATE AUGUST 2020
DEVRY UNIVERSITY LONG BEACH CAMPUS
On the Dean’s List with a GPA of 3.89. Taking both technical courses’ along with several business and marketing classes. I have been on the Dean’s List since starting college. I will finish my degree in July 2020 with the hope of staying with my current company and advancing up the ranks.
JUNE 2002 – MARCH 2006
PHILIPPINE UNION COLLEGE PANICUASON NAGA CITY PHILIPPINES HIGH SCHOOL: Graduated from the advanced program with a GPA of 3.92 SKILLS
• I am a multi-tasker
• I can see the big picture and yet focus on the details of the specific job
• Stick with the job until it is done right
• Very detail oriented
• Look for ways to improve a process
ACTIVITIES
I am an avid news junky, following the latest changes in the world around new innovations. I spend most of my free time reading about the changes taking place around the globe. I like running, volleyball on the beach, long drives into the country side searching out new roads to explore.
1625 E. Appleton St. Unit 1H Long Beach California 90802 ad0r2f@r.postjobfree.com 562-***-****
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