Customer Service Delivery Driver
Resume:
Jakeya Wiley
If I couldn't speak music would be my voice
Jacksonville, FL 32209
ad0qyg@r.postjobfree.com
I, Jakeya Wiley is a dedicated and passionate individual whose love for music is evident. With a strong belief that music serves as her voice, Jakeya brings creativity and a unique perspective to her work. Her experience as a CSR I Operations at Maximus Servicer LLC showcases her excellent customer service skills and ability to handle various tasks such as phone calls, emails, and troubleshooting. As an Amazon Delivery Driver, she demonstrated efficiency, adaptability, and a commitment to customer satisfaction. Jakeya's time as a housekeeper at St Vincent Medical Hospital allowed her to develop compassion and a deeper understanding of the impact she can make on people's lives. Her tenure as a cashier at Burger King highlighted her integrity, honesty, and ability to provide exceptional customer service. Additionally, Jakeya has experience in production work, sales, and food service. With a strong work ethic and a diverse skill set, Jakeya is a valuable asset to any team. Please note that this summary is based on the information provided from myself Jakeya Wiley and personal also hands on experience.
Willing to relocate to: Jacksonville, FL
Authorized to work in the US for any employer
Work Experience
CSR I Operations
Maximus Services LLC - Jacksonville, FL
July 2023 to Present
Maximus Servicer LLC is a company that provides customer service and operations support. Their CSR
(Customer Service Representative) I Operations role involves interacting with customers, assisting them with their inquiries or issues, and ensuring smooth operations within the company. CSR I Operations may handle tasks such as answering phone calls, responding to emails, providing information about products or services, troubleshooting problems, and maintaining customer satisfaction. Amazon Delivery Driver
Amazon DSP - Jacksonville, FL
August 2020 to January 2021
Driving to the destination, delivering goods in an efficient and polite manner, adapting driving to traffic conditions, collecting payments.
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles. Housekeeping
St Vincent Medical Hospital - Jacksonville, FL
June 2020 to July 2020
My position as a housekeeper I was responsible for sustaining a sterile environment.
• Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
• Ensuring all rooms are cared for and inspected according to standards. Protecting equipment and making sure there are no inadequacies in all areas of the hospital by cleaning rooms, making beds, replenishing linens and maintaining floors. I witnessed people lives change in tragic ways and met a lot of beautiful people at what seem was the lowest point of their lives. I learned how to have a deeper, More compassionate understanding for the severity of life and how it shouldn't be taken for granted. Though i wasn't there very long I did enjoy and very much appreciate the experience. Cashier
Burger King - Jacksonville, FL
February 2017 to June 2020
Prepared food met all standards for quality and quantity. Greeted customers and provided excellent customer service. Demonstrated integrity and honesty while interacting with guests, team members and managers. Consistently provided friendly guest service and heartfelt hospitality
• Assisted guests in finding or ordering food.
• Handled refunds and remakes.
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Production Worker
Dandees Food - Jacksonville, FL
June 2017 to October 2017
I started out a line worker.
Then was moved to the freezer U.S.D.A department.
Cashier/Sales Associate/Customer Service
Family Dollar - Jacksonville, FL
September 2016 to December 2016
My primary duties as a Family Dollar Sales Associate include ringing out purchases with a modern cash register.
• keeping work areas along with the store neat and tidy,
• assisting customers with their shopping, and informing guests of sales and specials. Education
High school or equivalent in General Studies
North Florida Education Institution - Jacksonville, FL 2002 to 2007
Skills
• Crew Member (5 years)
• Food Service (5 years)
• Customer Service (5 years)
• Shift Lead (Less than 1 year)
• Fast Food (7 years)
• Team Member (10+ years)
• Leadership
• English
• Cleaning
• Guest services
• Cash Handling (10+ years)
• Delivery Driver Experience
• Driving
• Custodial experience
• Organizational Skills
• Typing
• Food Production
• Food Preparation
• Kitchen Experience
• Load & Unload
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I started off a crew member when first starting at burger king by June was promoted to a manager within six months of me being there.
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