MARSHALA WEST

Skills

Proficient Bookkeeper, Cashier, and Customer Service

Representative, experienced in fast-paced and ethical environments. Motivated and professional with a friendly demeanor and hard- working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy.

Programs: Salesforce, Five9, and Microsoft Office. Professional Experience

Old Republic Home Protection San Ramon Ca, US

02/20-06/20

Customer Service Representative

● Took up to 40 phone calls per day using inContact

● Provided outstanding customer service to home owners, service providers, & tenants.

● Provided high quality customer service in accordance with ORHP’s customer service standards, policies, and

procedures.

Minted Oakland, Ca, United States (Seasonal)

Oct-Dec 2018&2019

Customer Service Representative

● Developed and implemented effective quality control processes incorporating the Minted brand, customer needs and business requirements.

● Developed and implemented quality standards/metrics and reporting and served as the point of contact within the customer service management team for the overall quality of service.

● Conduct root cause case investigations and analysis using Salesforce and Five9 to ensure that proper corrective and preventive actions are identified and implemented.

● Worked closely with the training team to develop and implement initiatives to address quality improvement opportunities.

CVS Pharmacy Oakland, Ca, United States April 2018-October shala resume 1

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CVS Pharmacy Oakland, Ca, United States April 2018-October 2019

Cashier

● Stocked Inventory

● Rang up purchases

● Processed payments

● Handled customer issues, and answered questions about products, policies and services.

Target North Hayward, California Sept.2017- JAN. 2018 Softlines Apparel Team Member

● Delivered outstanding guest experience through welcoming interactions and extensive product knowledge.

● Helped guests keep up with the latest trends and make sure the guests leave with confidence.

● Zoned and kept the workplace clean as it was also, top priority.

Safeway San Leandro, California Aug. 2014- Sept.2017 Bookkeeper

● Provided high quality customer service in accordance with Safeway's customer service standards, policies, and procedures.

● Operated machines to sell money orders, lotto tickets, gift cards, and wire money.

● Balanced and reset tills using VeriBalance.

● Answered telephone calls and page employees over intercom.

● Maintained neatness of office, storage area, and front store area. Greeted customers entering the store to ascertain what each customer wanted or needed.