Customer Service Front Desk

ROSELENE JOSEPH

*** ******* ****, ******** **

905-***-****/*********@*****.***

Professional Summary

Seeking a position that will benefit from my 8 years in customer service experience,

consistently delivers first-rate service and fosters positive relationships with guest to improve

customer satisfaction and loyalty. Expertise in areas ranging from retail sales, hotel front desk

clerk and restaurant businesses

Highlights

Exceptional customer service and communication skills

Knowledge of office practices and procedures

Adept at balancing multiple tasks

Bi-lingual in English and creole (broken French)

Reliable, punctual, professional and resourceful, conflict resolution skills

Teamwork oriented

Professional History

Hotel Space attendant/Housekeeper 2019/2020

Grand Hyatt Baha mar – Cable Beach Baha mar Blvd

Cleans rooms, hallways, lobby, restrooms, dining areas and other functions

Provides superior guest service by positively interacting with guests and acting upon opportunities to assist

Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department

Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies

Food Service Worker/ Cashier 2013/2019

Restaurants Bahamas ltd # 20 horseshoe Drive NP

Maintained high standards of customer service during high volume, fast paced operations

Guided guest through menus demonstrating thorough knowledge of the food, beverages and ingredients

Prepared quality products while maintaining proper food safety practice and sanitation regulations

Handled currency and credit transaction quickly and accurately

Salesclerk/ Cashier

Tropical companies Ltd - Bay, Charlotte Street NP 2008/2013

Resolving a wide range of product and service issues speedily and satisfactorily

Exceeding customers post sales needs with energetic follow-up

Processed cash and credit payments rapid and accurately

Responsible for Inventory, new stock and opening and closing business

Certificates

High school diploma, GED Mathematics, English, French, Typing, MS Word

Contact this candidate