Scrum Master Software Development

Claude Pemunta Nchocnunwe

Tel: 704-***-**** Location: Concord

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Hands-on SAFe Agilist and certified Scrum Master with 10+ years of experience facilitating the scrum framework in software development projects where I motivate, organize, lead and coach scrum teams across multiple locations. Experienced in SDLC with pre-definition of specific deliverables and artifacts that are created and completed by a project team to develop or maintain an application. Accomplished servant-leader capable of delivering large scale software and web development projects on time. Skilled in providing servant leadership-style in fast-paced, deadline driven environments with outstanding oral and written presentation and communication skills. Particularly interested in delivering the highest quality software products on time using Agile Frameworks like Scrum, Kanban, and XP. Excel at coaching teams about scrum values and principles and changing mindsets. Explore various types of metrics for estimating the complexity of a user story. The idea of using story points is that it removes the need for time accuracy when there are still a lot of unknowns. Excellent reputations for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

•CORE SKILLS

•Risk Management and Problem solving

•Be a servant leader.

•Encourage team collaboration.

•Attend meetups to share and learn from other scrum masters.

•Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)

•Shielding the team

•Conflict resolutions

•Coaching Agile practices

•Tight grip on Agile Estimating and planning

•Forecasting

•Removing impediments

•Creating communication channel (team, Product owner, stakeholder)

•Empathy and Emotional Intelligence

•Enforcing Rules

•Tools

• Jira, Confluence, Team Foundation Server (TFS), Microsoft Microsoft Outlook, ALM, SharePoint, Slack

PROFESSIONAL EXPERIENCE

LOWES, Mooresville, NC June 2021 - Present.

Scrum Master

•Coordinate team sprints, planning, product backlog refinement, daily stand-ups, retrospective and Sprint demo meetings for one or two Development team(s).

•Coach team members in Agile and learn techniques to self-improve as a team.

•Facilitate internal team communication and effective collaboration.

•Be the point of contact for the team for stakeholder and partner communications.

•Drive the collaboration and communication with global sibling development teams including common standards and Scrum of Scrums.

•Work with product owners and business SMEs to handle backlogs and new requests.

•Resolve conflicts. remove blockers preventing the team hitting the definition of Done.

•Help build a productive environment where team members ‘own’ the product and enjoy working on it. Create a dynamic Agile culture and team spirit.

•Guide the development teams to higher scrum maturity and review the Definition of Ready and Definition of Done. Pushing engineering quality, productivity and enjoyment.

JP MORGAN CHASE, OHIO

July 2020 – June 2021

Scrum Master

•Led scrum teams with a clear understanding of business and IT context and develops an understanding of project synergies and dependencies.

•Driven the Agile-driven segments of cross-functional enterprise projects, leading high performing, and often globally distributed teams.

•Worked with regular guidance from senior program management leadership and/or a senior scrum master mentor.

•In partnership with the product owner, mentors/coaches scrum teams on user story sizing and acceptance criteria definition, facilitates the definition of minimal viable product, and leads continuous refinement and prioritization of the product backlog.

•In reference to Agile best practices and learnings from previous Starbucks projects, establishes the scum framework for the project and secures scrum team and management team working agreements.

•Driven development of the release and sprint roadmaps.

•Led sprint planning and task definition, sprint execution, impediment removal and tracking, sprint review, and retrospectives.

•Partnered with project and release managers in production deployment activities.

•Ensured that Agile-related project reporting, such as burndowns and status updates, are relevant, transparent, and add value.

LINCOLN FINANCIAL, New Hampshire, MA June 2018- July 2020

Scrum Master

•Orchestrated seamless internal and external communication, significantly improving transparency, and ensuring information flowed effectively from the team to management levels, fostering a culture of open dialogue and understanding.

•Empowered teams to self-organize and cultivate cross-functionality, enabling them to take ownership of commitments and successfully complete sprint backlog items within stipulated timeframes, driving higher accountability and performance.

•Vigilantly guarded against over-commitment by meticulously planning sprints in alignment with the team's capacity. This approach optimized workload distribution, resulting in consistent and sustainable project deliveries.

•Introduced and adeptly facilitated crucial Agile Scrum Ceremonies including iteration planning, daily Scrums, retrospectives, stakeholder meetings, and software and system demonstrations. These sessions provided a structured framework for effective collaboration and progress tracking.

•Provided comprehensive training and closely collaborated with Product Owners in product backlog refinement and continuous feature delivery, ensuring a streamlined process from ideation to implementation.

•Directed and coached the development team from project initiation through to the delivery of the final product, ensuring a cohesive and efficient development process.

•Implemented transformative changes and a culture of continuous improvement, resulting in a remarkable 25% increase in Scrum team productivity and a substantial 40% improvement in deliverable quality, clearly demonstrating the tangible impact of your contributions.

•Actively engaged with fellow Scrum Masters, leveraging Scrum of Scrums, and communities of practice to enhance the overall effectiveness of the Scrum framework within the organization. This collaborative approach promoted knowledge sharing and best practice adoption.

WALMART Charlotte NC March 2017- May 2018

Scrum Master

•Guided teams and organization on how to use Agile/Scrum practices and values to delight customers.

•Maintained knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.

•Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

•Was responsible for end-to-end management and delivery of a material change for a project of high complexity across multiple departments within a single business unit and end-to-end integration of various work streams to deliver the intended project solution.

•Managed Project Scope

•Worked on enterprise level efforts involving data sourcing, aggregation, analysis and reported with outputs to Leadership.

•Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity, at a pace that was sustainable and comfortable for the team and organization.

•Directed and enhanced organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

•Provided subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects.

•Provided direction on complex assignments, projects, and/or initiatives to build and enhance the capability.

•Mentored, Coordinated, and coached Scrum Teams to Instill Agile Values and Principles.

•Tracked and communicated teams progress as well as Sprint release progress. Also facilitated team’s Self organization and growth.

•Lead multiple high performing Scrum teams facilitating progress toward delivery goals using agile practices and coordinates information with other non-scrum teams involved in the project.

•Supported and educated the Product Owner, especially with respect to grooming and maintaining the product backlog.

•Provided all support to the team using a servant leadership style whenever possible, and lead by example.

LIEF IT CONSULTANTS LLC, Maryland January 2016- October 2017

Scrum Master

•Schedule and facilitate scrum ceremonies; daily scrum, sprint planning, sprint reviews/ demo and retrospective. Followed with good interpersonal relationship and communication skills, both with technical and non-technical audience

•Experienced with Atlassian project management tool, Jira. By understanding and tracking the values and commitments of the development team based on their capacity and velocity

•Helped balance prioritization of technical features and software delivery by creating a positive and easy communication channel (team, product owner, stakeholders)

•Strongly knowledgeable with the Agile methodologies; Scrum, Kanban, SAFe, etc.

•Effectively manage the backlog and aid team in determining suitable commitments for product backlog items and sprints

•Understanding the incremental delivery, backlog tracking and the value metrics (burn down chart metrics, average velocity, and the tasked definition)

•Facilitated discussion and facilitate consist of Transparency, Inspection and Adaption throughout the process in ways that will promote value to the organization.

•Ensured extrinsic transparency is baked into the culture of the team to facilitate real-time knowledge sharing with the business.

•Build a trusting environment where the team is comfortable raising issues without fear of blame, retribution, or being judged, with an emphasis on problem solving.

•Facilitated evolution of trust and foster collaboration amongst the larger team inclusive of goals, plans, and obstacles thereby growing trust amongst the team, with the business and all other stakeholders

COMCAST, Charlotte NC March 2013- December 2015

Scrum Master

•Provided internal and external communications to improve transparency and accountability.

•Participated proactively in developing and maintaining team standards, tools, and best practices.

•Ensured that the Product Owner prioritizes features for the team so that the team delivers user stories at a consistent pace.

•Conducted retrospective and always push the team to follow the best practices.

•Primary focus is on driving the tactical day-to-day product delivery process, including removing impediments that kill productivity or block the team’s progress.

•Facilitate Scrum events: Sprint Planning, Sprint Review, Sprint Retrospective, Daily Standups, etc.

•Continually refine and evolve Agile processes with a goal of predictable software delivery.

•Protect the team from distractions and coordinate with Project Managers to remove impediments.

•Collaborated closely with Product Owners to prioritize a shared backlog to ensure agreed upon backlog items are prioritized, developed, and released.

•Coordinate with other Project & Program managers, engineering, and product leads to identify and manage cross-team dependencies.

•Lead and coordinate cross-functional teams by task assignment and follow-up to ensure on-time completion.

•Communicate on behalf of the project and/or engineering leads when required.

•Develop and monitor metrics to determine the success criteria for delivery.

NMI EDUCATION SARL, Atlanta April 2012 - February 2013

Project Manager/ Scrum Master

•Assisting product owner to make sure that the product backlog is in good condition.

•Collaborating with the product owner and the team to get good estimation for the sprint.

•Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

•Generated a streamline process to understand the various steps in the Online Bill pay services.

•Contributed to the definition of Scope, performed extensive requirement analysis, and defined functional specification.

•Engaged stakeholders, contributors, and technical resources to analyze user needs and resource limitations.

•Worked closely with product owner to prioritize Epics and stories in the backlog while keeping in contact with product owner just in case my team members have questions and need clarification.

•Made sure the scrum team was cross functional and self-organized with continuous educating the team on agile and scrum practices.

•Engaged with other scrum master’s to increase the effectiveness of the application of Scrum in the organization.

•Continuously learned Agile/Scrum techniques and shared findings with the team.

•Facilitate Agile, sprint activities, daily standups, retrospectives, sprint reviews, and sprint release planning.

•EDUCATION AND CERTIFICATIONS

•Bachelor’s Degree (Geography)

•Certified Scrum Master (CSM)

•PSM1

•SAFe Agilist 5.0

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