PROFESSIONAL SUMMARY

Successful Customer Service, Database Administration, Data Entry, Scheduler with several years’ experience addressing customer needs and concerns. Experienced providing relevant information and options to successfully resolve issues. Upbeat with strong work ethics, energetic handling situations through resourcefulness and adaptability. History of increasing customer satisfaction and driving improvement to service quality. Seeking a part-time remote, work from home position to further continue utilizing my skills in Customer Service, Database Administration, Data Entry, Booking Coordinator, or Scheduler.

EXPERIENCE HIGHLIGHTS

Databases: Managed/updated client database, managed/updated training database, data entry.

Tracked maintenance requirement for employees, generated reports, maintained office inventory,

office services.

Customer Service Coordinator - drug/medical testing across north America.

Coordinated Training for Health/Safety employees, scheduler.

Created/maintained filing system, attention to detail, organized.

Prepared teachers for exchange to various countries, scheduler.

SKILLS

MS Office Suite – entry level.

Database Administration – maintained/updated employee data, scheduler.

Created/maintained filing system, reporting, telephone systems: Bridge Operator console,

Shore Tel Console, Cisco Operator console.

Excellent telephone manner, professional, friendly & courteous, data entry,

troubleshooting, aptitude to multi-tasking.

Safety Administrator: Coordinated safety employee training, issued employee certificates.

coordinated – drug and medical testing for Occupational Health & Safety across North America, scheduled worker to Cuba.

EMPLOYMENT HISTORY

January 2016 to Reception/Customer Service Coordinator/Health and Safety Administration

June 2023 Spindle, Stair & Railing, The Manor Village, Office Team/Robert Half – Administrative

Assignments, COHR Health, Alberta Education – Teacher Exchange Program

Scanned/linked job files, downloaded/linked job photos, customer service, data entry,

coordinated Drug/medical appointments across North America, scheduled worker to Cuba.

Communicated/Interacted with seniors, coordinated health and safety training for employees.

Update daily activities schedule for seniors, distributed communications for seniors.

communicated with Wellness Team – seniors needs, database Administration.

Coordinated Teacher Exchange Program with various countries.

.

September 2000 to Health and Safety Administrator/Database Administration

October 2015 Baker Hughes, TransAlta Utilities, Cana Utilities, Belterra Corporation - Calgary, AB

Preformed excellent customer service, scheduled appointments, HR - assisted staff

recruitment, pre-screened employment interviews

Documented/database administration: assembled data, prepared periodic reports,

coordinated monthly/quarterly reports for training

Maintained Hazard Assessments/issued injury reports,

updated employee training database, maintained contact database for communications

Scheduled and managed training instructors,

maintained/updated all material safety data sheets, recorded WCB information on

modified work employees, investigated discrepancies with injury reporting, hazard

assessments filing.

Administrator Webinar e-Learning online courses for new hires and company employees

scheduled employee health surveillance testing – pre-access, random, pre-employment,

post incident across North America, scheduler.

Database administration: assembled data, prepared periodic reports, coordinated

monthly and quarterly reports,

Updated employee training database, maintained contact database for communications,

maintained/updated all material safety data sheets, recorded WCB information,

Created/updated client service database – Occupational Health & Safety.

EDUCATIONAL BACKGROUND

Occupational Health & Safety Certificate – Webinar e-Learning Online Beltarra Corporation

CSTS-Certificate; TDG - Train-the-Trainer Certificate Alberta Construction Safety Assoc.

Emergency Response, WHMIS - Safety Smart Certificates Bongarde Online

Administration-Health & Safety-Certificate Randstad Interim Canada

Business Education – Letter of Achievement Alberta Vocational College

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