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Customer Service Security Officer

Boston, MA
October 30, 2023

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Gennilsson Pires

** ******* ** ******, **. *****

857-***-**** •


Highly motivated individual with the aptitude to learn new skills and adapt to changing environments. Experience in work in fast paced stressful environment and maintain attention to detail and a high level of organization to deliver success. Results oriented and strong drive to grow in any situation. WORK EXPERIENCE

Consular outsourcing Bls international services inc June 8 2023-

To present

● Client facing – answering queries, advising applicants, managing disputes

● Customer Service –attending phone calls/emails

● Collection of visa applications & document scrutiny for visa processing, attestation & legalization services

● Biometrics capture (Photo & Fingerprints)

● Cash collection & POS entry

● Provide applicants with information on all Value-added services JetBlue airways

January 3 2023-

May 4 2023

● checks-in and verifies Customers'

● personal identification; tags, lifts, and handles Customer luggage;

● books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures;

● helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Canon business process services

August 6 2022 -

December 23-2022

● Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.

● postage and dispatch all outgoing mail/packages in accordance with postal regulations.

● Performs other administrative duties from inserting, copying and photocopying to faxing as needed.

● May provide minor maintenance of photocopy machines such as solving paper jams, placing service calls, and routine cleanings.

● Provide reception work such as answering telephones, taking messages.

● Ensures total customer (internal & external) satisfaction through an understanding of customer expectations, proactive problem identification/resolution. Senior Security Officer April 2019 – September 2022 Northeast Security – Boston, MA

● Provide first class security services to assigned facility

● Manage access control systems to ensure compliance with facility operational plans

● Monitor surveillance camera system for suspicious activities

● Conduct planned and unplanned foot patrols

● Provide administrative support by generating daily reports

● Daily correspondence via e mail with management

Security Officer February 2015 – April 2019

MCGarr Security Services – Boston, MA

● Perform controlled security checks of all persons entering consular facility

● Provide direction and guidance to visa applicants

● Generate daily activity reports


Associate in Criminal Justice

Bunker Hill Community College – Boston, Ma

High School Diploma

Teixeira De Sousa – Sao Filipe, Fogo

Key Skills and Core Competencies

● Multi-lingual: Cape Verdean Creole, English, Portuguese and Spanish

● Microsoft Office suite of software

● Customer Service

● Security Services

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