Sherra Ellis Phone: 317-***-**** Email: ad0qkc@r.postjobfree.com Location: Indianapolis, IN 46224

Experienced Administrative Professional with Expertise in Title Processing and Customer Relations

Summary

Dedicated and detail-oriented administrative professional with a proven record of accomplishment of efficiently managing title processing, ensuring compliance, and delivering exceptional customer service. Adept at liaising between departments, clients, and external partners. I am seeking to leverage my expertise and commitment to excellence in a challenging administrative role.

Experience

Customer Service Representative Lincare 8/2023 - Present

●Provide outcome-based solutions for our physician referral sources and existing patient population

●Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments

●Prepare and analyze the billing and setup paperwork for patient services

●Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

●Recommend potential products or services to management by collecting patient information and analyzing customer needs

●Actively participate in the training of new customer service and sales personnel

Funding/Title Clerk • Andy Mohr Nissan • 4/2023 - 8/2023

●Spearhead end-to-end processing of new and used vehicle titles, meticulously verifying all data and documentation.

●Interface with external titling agencies, ensuring seamless transaction transmission and completion of requisite paperwork.

●Submit titles for processing, maintaining a precise and organized workflow.

●Conduct monthly inventory of essential titles, upholding accuracy, and compliance.

●Perform accurate posting functions in accounting system for precise tracking of title fees.

●Collaborate closely with management, adeptly completing assigned tasks.

●Thoroughly review paperwork to guarantee adherence to compliance standards.

Lead Auction Business Office Associate • Carmax • 3/2022 - 4/2023

●Efficiently processed titles and lien releases for wholesale vehicle sales.

●Obtained essential signatures on sales and purchase documents, ensuring meticulous accuracy.

●Facilitated communication between Carmax Superstore and BMV, ensuring smooth operations.

●Assisted customer service department in resolving customer inquiries, highlighting exceptional service skills.

●Orchestrated dispatch of documents to both customers and wholesalers, maintaining streamlined operations.

Mail Carrier • USPS • 7/2013 - 03/2022

●Executed timely and accurate delivery of mail along designated routes.

●Provided unparalleled customer service, effectively addressing mail-related concerns.

Packer Customer Service • Amazon • 6/2011 - 7/2013

●Ensured precise weighing and labeling of packages, optimizing shipping accuracy.

●Mentored new team members to meet daily quotas, serving as a valuable team ambassador.

Title Clerk Sales • Freedom Auto • 5/2010 - 6/2011

●Expertly managed scanning and processing of titles from auctions.

●Administered down payments and meticulously prepared title documentation.

●Navigated communication between Freedom Auto and BMV, ensuring seamless operations.

●Provided vital support to customer service department through effective call handling.

Assistant Office Manager • Oak Motors • 08/2009 - 05/2010

●Orchestrated employee schedules and facilitated productive meetings with office manager.

●Managed loan closure process, diligently preparing essential documents.

Education

Bachelor's degree in healthcare administration • American Intercontinental University • 3/2022 - Currently Attending

●Maintaining an impressive 3.6 GPA, demonstrating dedication to academic excellence.

High School Diploma • Kokomo High School • 8/1999 - 6/2003

●I graduated with distinction, achieving a 3.4 GPA.

●Actively engaged in Show Choir and Cheer Squad, displaying leadership and teamwork skills.

Contact

Phone: 317-***-**** Email: ad0qkc@r.postjobfree.com Location: Indianapolis, IN 46224

LinkedIn Profile: linkedin.com/in/sherraellis

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