Front Desk Receptionist

GC

GABRIELA CASTANON

*************.****@*****.*** 915-***-**** Sunland Park, NM 88063

Self-motivated Front desk receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Positive and upbeat front desk receptionist successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Departmental Support

Appointment Confirmation

Call Routing

Guest Relations

Administrative Support

Supply Management

Office Organization

Clerical Support

File Organization

Customer Service

Skilled in Drake Software for tax preparation

Skilled in RevolutionHR

Listening Skills

Oral and Writing Communication

Problem-Solving Skills

Scheduling

Multi-Line Telephone Systems

Scheduling Appointments

Telephone Etiquette

Verbal and Written Communication

Fluent in English and spanish

University Vision Clinic El Paso, TX

Front Desk Receptionist

08/2023 - Current

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Greeted visitors to provide information and direct to appropriate personnel.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Explained policies and procedures to visitors.

Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Responded to inquiries and room requests made online, by phone and via email.

Preserved office security by following safety procedures and controlling access via reception desk.

Scheduled appointments and maintained and updated appointment calendars.

Greeted customers, answered general questions and directed to Summary

Skills

Experience

appropriate locations.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Greeted visitors entering establishment to determine nature and purpose of visit.

Protected clients' rights by maintaining confidentiality of personal and financial information.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Cleaned and performed minor maintenance on examination equipment and glasses.

Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.

Maintained records of prescriptions, orders and payments. Amaya Group El Paso, TX

Tax Preparer

01/2020 - Current

Advised clients to comply with IRS regulations and meet state and federal tax obligations.

Finalized and processed paperwork with local, state and federal government authorities.

Supplied detailed tax documentation needed to submit accurate corporate and individual returns.

Responded to state and federal tax notices by preparing written responses or tax return amendments.

Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.

Implemented tax reduction strategies to analyze and minimize tax liabilities.

Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.

Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.

Used tax form instructions and tables to complete tax forms. Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.

Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.

Computed taxes owed or overpaid for clients.

Furnished taxpayers with sufficient information and advice to verify correct tax form completion.

Calculated form preparation fees according to return complexity and processing time required.

Produced work papers and lead sheets, tax projects and payment estimations.

Expeditors Logistics Sunland Park, TX

CSR

09/2022 - 01/2023

Consulted with customers regarding needs and addressed concerns. Educated customers on special pricing opportunities and company offerings.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Amaya Group Sunland Park, TX

Secretary

01/2019 - 10/2021

Coordinated communications, taking calls, responding to emails and interfacing with clients.

Ordered office supplies to purchase items and maintain appropriate levels. Managed multiple calendars and contacts using computer software. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Handled incoming calls and directed callers to appropriate department or employee.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

Responded to customer issues to provide immediate resolution and improve retention.

Greeted visitors and directed to appropriate location or person. Marshalls Department Store Sunland

Park, TX

Sales Associate

08/2012 - 01/2013

Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information.

Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Forever 21 Sunland Park, TX

Sales Associate Team Leader

08/2011 - 12/2011

Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

Hired and trained [Number] team members to carry out department tasks. Led sales planning, development and account management to grow existing accounts and establish new sales accounts. Engaged customers in friendly, professional dialogue to determine needs. Helped customers find specific products, answered questions and offered product advice.

Santa Teresa High School Santa Teresa, NM

High School Diploma

05/2010

Education and Training

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