Data Entry Customer Service

Rosa Johnson

Griffin, GA ***** 678-***-**** ************@*****.***

Skills

Coaching and mentoring

Team Player

Professional telephone demeanor

Trainer

Customer service

Microsoft Office expertise

Government Clearance

Multi-Tasker

Work History

General Clerical III (Team Lead) 09/2019 to 2022

Exela Technologies – Forest Park, GA

Trained and supervised new team members on data input information for Veteran Administration project in a data entry production environment

Monitor employees to ensure rules and policy are followed

Assign duties according to volume of work

Monitor employees’ production and attendance and reprimand accordingly

Data entry at a speed of 10,000 ksph

Mental Health Assistant, 11/2011 to 01/2019

Anchor Hospital – College Park, GA

Monitored patients in a Behavior Health Hospital to ensure safety and well-being for all patients and staff

Perform administrative duties and assisted RN with completing daily orders

Ensure client safety utilizing de-escalation, therapeutic interventions, and physical/mechanical restraints as order by Dr

Complete admission information and prepared client for discharge as ordered by Dr for mentally, emotionally and medically ill clients

Maintain unit operations by following policies and procedures

Assessing and documenting vital signs, eating habits, recording ADLs, and reported abnormal results to RN and/or Psychiatrist/Medical Dr

Intake Assistant/Receptionist, 11/2009 to 11/2011

Anchor Hospital – College Park, GA

Greet and meet guests for admission and visitation. Switchboard operator with multi-lines for entire hospital

Answered switchboard for entire hospital and ensured that calls were transferred and received by all units

Assisted with admission process by having necessary documents signed and providing education to clients and their families

Checked in client's belonging (valuable and non-valuable) and ensured they were placed safely and returned at time of discharge

Maintained hospital supplies by completing inventory documentation and reporting to necessary staff

Financial Service Worker, 3/2006 to 4/2009

Ga Dept of Revenue – Chamblee, GA

Clerical assistant to approximately 30 Revenue Agents for state government delinquent tax division

Performed clerical duties (i.e. photocopying, faxing, mail distribution, and filing

Created documents to increase efficiency of maintaining records

Assisted in the collection of delinquent taxes for State of Georgia

Maintained quality control/satisfaction records

Created and assisted with training programs for new employees

Education

Associate Degree: 05/2004

Gordon College - Barnesville, GA

Bachelor of Science: 05/2010

Clayton State University – Morrow, GA

Contact this candidate